Patient Experience Coordinator Position
We’re searching for an enthusiastic Patient Experience Coordinator who’s great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?
The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong
Who We’re Looking For
We’re searching for a Patient Experience Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person
Requirements:
- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Congratulations to our Clinical Leader, Steph, who last week joined the TAFE Queensland panel discussion as an Industry Leader 👏 @tafeqld
Steph shared her expert insights into the Dental Assisting profession, contributing valuable perspectives on education, staff retention and the future of our industry.
This event brought together experts from across Dentistry to discuss current developments, workforce needs and opportunities to strengthen the training and support future dental professionals receive.
We are so proud of Steph for representing Brisbane Smiles, for her dedication to the profession, and for celebrating 10 years in the dental industry! 💙
#BrisbaneSmiles #DentalLeadership #IndustryExcellence
If you are a new patient or it has been a while since your last Dental Check-up, we have got you covered! Our New Patient Special makes it easy to get back on track! ✨
For a limited time, new patients can experience personalised attention from both a General Dentist and a Dental Hygienist, using our advanced technology for a thorough check-up and deep hygiene clean. 🦷
Already love your Brisbane Smiles experience? Invite your family and friends to enjoy this special offer and give them the gift of experiencing dental excellence delivered with care! 💙
To learn more and book an appointment, visit the link in our bio or call our friendly team on 3870 3333.
*View full T&Cs on our website www.bsmiles.au. Offer valid until 30 November 2025.
#checkupandclean #brisbanedentist #newpatientspecial
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
As part of Queensland Mental Health Week, we are sharing how small daily habits for your oral health can support a healthy routine for your mind and body. 💙🧠
We understand that life can feel overwhelming at times, so here are some simple ways to support your wellbeing:
✨ Brush twice a day with fluoride toothpaste
✨ Floss daily
✨ Stay hydrated
✨ Eat a balanced diet
✨ Keep up with regular Dental Check-Ups
✨ Manage stress and incorporate relaxation techniques like meditation, exercise, or deep breathing into your routine to reduce stress levels
At Brisbane Smiles, we take a holistic approach, supporting your oral health as part of your overall wellbeing and helping you maintain healthy routines that benefit both your mouth and mind. 💙
#QLDmentalhealthweek #brisbanedentist #brisbanesmiles
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Our team loved visiting the Tree of Hope & Gratitude at Toowong Village💜@toowongvillage
This beautiful initiative invites the community to write messages of hope for patients at The Wesley Hospital Choices Cancer Support Centre, or words of gratitude for the incredible staff, volunteers, families and friends who provide support every day.
For every message shared, Toowong Village will donate $5 to Choices, helping provide vital care and support for people affected by cancer 🤝
If you’re visiting Toowong Village before 19 October, take a quiet moment under the Jacaranda Tree to leave your message 🌿
#BrisbaneSmiles #MessagesThatMatter #CommunityCare
Happy International Coffee Day! ☕ At Brisbane Smiles, we want you to feel cared for from the moment you arrive.
Before your appointment, take a moment to unwind with a tea, coffee, or biscuit. Our warm and friendly staff are here to make sure you feel right at home. 💙
Our dental health tip for coffee lovers: Rinse your mouth with water after your morning espresso. This simple step helps wash away stain-causing tannins before they can settle on your teeth, keeping your smile bright. ✨
We look forward to seeing you! Book your appointment today by via the link in our bio or by calling our friendly team on 3870 3333.
#BrisbaneSmiles #Dentist #Brisbane #Dental #Coffee
⚠️ Results vary. All surgical procedures carry risks. Seek advice from a qualified health practitioner and seek a second opinion.
New Patient Special ✨For a limited time, our Dental Check-Up & Clean is just $230 (usually $280).
Experience personalised attention from both a General Dentist and a Dental Hygienist, both utilising our advanced technology for a comprehensive check-up and deep hygiene clean.
Already love your Brisbane Smiles experience? Invite your family and friends to enjoy this special offer and give them the gift of experiencing dental excellence delivered with care! 💙🦷
To learn more and book an appointment, visit the link in our bio or call our friendly team on 3870 3333.
*View full T&Cs on our website www.bsmiles.au. Offer valid until 30 November 2025.
#checkupandclean #brisbanedentist #newpatientspecial
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Dental Implants at Brisbane Smiles! 🦷✨
This innovative treatment for missing teeth is a long-term solution that restores function, appearance, and helps prevent bone shrinkage. At Brisbane Smiles, we use state-of-the-art technology and a 3-step process to create secure, lasting results.
From your first consult to your final smile, we assist in supporting you to be informed, comfortable, and being part of the process every step of the way. 💙 ✨
Contact us today at 3870 3333 or learn more via the link in our bio
#BrisbaneSmiles #dentalimplants #brisbanedentist
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Our October Kids Day filled up quickly, so be sure to get in fast and secure your spot for December 16th, 2025! This will be a fun-filled day where your little ones will enjoy engaging activities and learn essential dental health tips.
Here is what you can expect at our Kids Day:
🧚 Gentle and educational Check-Up and Clean appointments
🖌️ Fun activities and prizes to keep your little one entertained
✅ A hassle-free Dental Visit that`s actually fun!
For this day only:
- Children 10 years & under: Covered by Health Fund Rebate or just $50 if not covered by a Health Fund or CDBS
- Children 10+: Special discounted children`s rates apply
Spots are filling fast - contact us today at 3870 3333 or visit the link in our bio to secure your child`s place.
#BrisbaneSmiles #KidsDay #ChildrensDentistry
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
