Patient Experience Coordinator Position
We’re searching for an enthusiastic Patient Experience Coordinator who’s great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?
The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong
Who We’re Looking For
We’re searching for a Patient Experience Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person
Requirements:
- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
At Brisbane Smiles, we absolutely love seeing our patients’ smiles and being the ones to make you grin during your visit! 😁
We take pride in knowing our patients leave feeling valued and cared for. Thank you for trusting us with your dental care.
Your smiles truly make our day! 💙💐
#BrisbaneSmiles #Brisbanedentist #Generaldentist
⚠️ Results vary. All surgical procedures carry risks. Seek advice from a qualified health practitioner and seek a second opinion.
Holiday-ready smiles start here with our friendly team! ✨
We know how busy the lead-up to the holidays can get, and sometimes dental appointments can slip down the to-do list. Book in to have your teeth cleaned and polished for a fresh smile this season by booking your Check-Up & Clean!
During your visit, our friendly Dentists and Hygienists will carefully check your teeth and gums and professionally remove plaque, tartar, and staining. Leaving your smile healthy, refreshed, and holiday-ready!
Book your Check-Up & Clean today via the link in our bio or call our friendly team on 3870 3333
#brisbanesmiles #checkupandclean #holidayseason
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations cleaned
Smile Makeovers & Veneers: discover your best options with a complimentary consultation! ✨
At Brisbane Smiles, our Smile Makeovers and Veneers are designed to create natural-looking results that are customised for you.
Why consider Smile Makeovers or Veneers?
✅ Smile Makeovers – a complete transformation tailored to your facial features and personal preferences.
✅ Veneers – ultra-thin, porcelain layers bonded to your teeth, giving you a long-lasting, polished smile, improving colour, shape, and symmetry.
At the consultation appointment, you can visualise and preview your potential new smile with a Digital Smile Design, allowing you to see what’s possible before any treatment begins.
Why book your complimentary consultation with Brisbane Smiles?
✔️ 77 years of trusted care and expertise
✔️ Personalised consultations designed around your goals
✔️ Advanced technology to plan your treatment with precision
✔️ A comfort-first approach every step of the way
Book your complimentary Smile Makeover or Veneers consultation today by visiting the link in our bio or by calling 3870 3333.
View full T&Cs on our website, link in bio. Offer valid until 31 March 2026.
#brisbanesmiles #brisbanedentist #freeconsults #brisbanesmilemakeovers #brisbaneveneers #smiletransformation #bestbrisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo for important treatment considerations.
A Dental Experience Designed Around You 💙 At Brisbane Smiles, we know that a visit to the Dentist can feel daunting for some, so our priority is supporting you to feel at ease from the moment you walk in.
Our friendly team is here to guide you through every step of your treatment, answering your questions, explaining your options clearly, and providing care that is tailored to your needs. From routine check-ups to more advanced treatments, we focus on making your experience a positive one.
To experience personalised and expert care, book your appointment via the link in our bio, or call our friendly team on 3870 3333.
#brisbanesmiles #personalisedcare #brisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Maintain Your Bright Smile After Teeth Whitening ✨ Professional Teeth Whitening treatment can brighten your smile by up to 8 shades, but keeping it bright requires a little bit of care at home.
Here is how to maintain your bright smile:
🦷 Brush twice a day with a soft-bristled toothbrush and fluoride toothpaste
🦷 Floss daily to remove plaque and prevent staining between teeth
🦷 Limit foods and drinks that stain, like coffee, tea and red wine
🦷 Rinse your mouth with water after consuming staining foods or drinks
🦷 Avoid smoking or vaping, which can quickly discolour teeth
On top of these maintenance tips, it is very important to schedule regular Check-Ups & Cleans to maintain oral health and remove surface stains.
If you have not had a professional teeth whitening treatment yet, Brisbane Smiles has whitening options to suit your timeline and preferences. You can book your complimentary Teeth Whitening Consultation via the link in our bio or call us on 3870 3333.
#teethwhiteningbrisbane #teethwhiteningtips #brisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Get ready for another fun-filled Kids Day at Brisbane Smiles on December 16th! 🎉
We have planned a day packed with excitement, laughter, and all things healthy smiles 🦷 Secure your spot and bring your little ones to this fun-filled day where they will enjoy engaging activities and learn essential dental health tips.
Here is what you can expect at our Kids Day:
🧚 Gentle and educational Check-Up and Clean appointments
🖌️ Fun activities and prizes to keep your little one entertained
✅ A hassle-free Dental Visit that`s actually fun!
For this day only:
- Children 10 years & under: Covered by Health Fund Rebate or just $50 if not covered by a Health Fund or CDBS
- Children 10+: Special discounted children`s rates apply
Limited spots are available - contact us today at 3870 3333 or visit the link in our bio to secure your child`s place ✨
#brisbanesmiles #childdentist #childrensdentistry #kidsday
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Now Is the Perfect Time To Brighten Your Smile for the Festive Season! ✨
Professional Teeth Whitening can safely remove stubborn stains, enhance your teeth’s natural brightness, and give long-lasting results. Find out the best professional whitening options, from in-chair treatments to take-home trays, and learn how to maintain that bright smile throughout all your festive celebrations. 🎄
Learn more about professional teeth whitening in our newest blog via the link in our bio.
#brisbanesmiles #brisbanedentist #generaldentist #teethwhitening
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
It’s beginning to look a lot like Christmas at Brisbane Smiles! 🎄✨
We have decked the halls and filled our practice with festive cheer to get into the holiday spirit. From twinkling lights to Christmas decorations, our team is celebrating the season in style!
Remember to keep your smile shining bright and clean for all your festive gatherings this season ✨🦷
#brisbanesmiles #brisbanedentist #christmasdecorations
⚠️ Results vary. All surgical procedures carry risks. Seek advice from a qualified health practitioner and seek a second opinion.
