Patient Experience Coordinator Position
We’re searching for an enthusiastic Patient Experience Coordinator who’s great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?
The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong
Who We’re Looking For
We’re searching for a Patient Experience Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person
Requirements:
- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
With a warm smile, Madonna is here to welcome you and make sure your visit is as smooth and enjoyable as possible. Her friendly presence makes every trip to Brisbane Smiles feel like a breeze! 😄
Contact us today at 3870 3333 or via the link in our bio ✨
#BrisbaneSmiles #Brisbane #Dentist #BrisbaneDentist
At Brisbane Smiles, we combine cutting-edge technology with expert care to ensure the best possible outcomes for Dental Implant treatments. Our state-of-the-art equipment helps us provide precise, comfortable, and long-lasting results, giving you a smile that feels as good as it looks 🦷
Book your appointment today via the link in our bio or call our team on 3870 3333 ✨
#BrisbaneSmiles #Brisbane #Dentist #Dental #CosmeticDentistry
Flossing may seem like a small step, but it makes a big difference for your smile! 🦷
It helps remove plaque and food particles from between your teeth where brushing can’t reach, preventing gum disease and tooth decay.
Keep your gums healthy and your smile bright - make flossing part of your daily routine! ✨
Have questions about your dental care? We’re here to help! Contact us at 3870 3333 or via the link in our bio.
#BrisbaneSmiles #Dentist #Brisbane #Flossing
Smile Makeover success! ✨ We were delighted to have helped this patient regain not only their confidence to smile but also their trust in Dental Care. For years, they felt self-conscious about their smile, often covering their teeth and associating Dental visits with negative experiences. Our mission was to change that — and we`re so proud to achieved that transformation! 💙
Reflecting on their journey with us, the patient shared that "I did a lot of research, and Dr Paul has the best reputation — he has five stars everywhere. Not to mention the front of house, Madonna is amazing. They have been so supportive, accommodating and patient with my questions".
After completing their bespoke Smile Makeover, which included 10 upper and 6 lower Zirconia Crowns custom-crafted in our in-house Dental Laboratory, the patient told us “It’s so much easier to smile now, I no longer feel like I need to hide my teeth when I smile!”
🌟 We’re honoured to have been part of this transformation, and we’re here to help others achieve the same confidence. Book your Cosmetic Consultation with our expert team via the link in bio.
#SmileMakeover #BrisbaneSmiles #PatientCare #ZirconiaCrowns #ConfidentSmiles
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
Our recent Kids Day was a great success! 🎉 A big thank you to everyone who came along. We love teaching healthy habits from a young age and making the dentist a fun and safe place to visit. Keep an eye out for our next Kids Day on December 16th! 😊
Contact us today to book your appointment 3870 3333 or via our website linked in our bio 🦷
#BrisbaneSmiles #KidsDay
At Brisbane Smiles, your comfort and care are our top priorities. We aim to make every visit pleasant and stress-free, from the moment you walk in until the moment you leave with a smile. ✨
Need to book an appointment or have questions? We’re always here to help!
Contact us today at 3870 3333 or via the link in our bio 💙
#BrisbaneSmiles #Brisbane #Dentist #BrisbaneDentist
At Brisbane Smiles, your comfort starts the moment you walk in. Our waiting area is designed to make you feel relaxed and at ease while you prepare for your appointment. Sit back, unwind, and enjoy a peaceful moment before your dental visit - your smile is in good hands!
Contact us today to book your appointment 3870 3333 or via the link in our bio 🦷
#BrisbaneSmiles #Brisbane #Dentist #BrisbaneDentist
Happy International Coffee Day! ☕️ Whether it`s your morning pick-me-up or your afternoon treat, we know how much a good cup of coffee can brighten your day. Just don’t forget - coffee can stain your teeth over time! Make sure to rinse or brush after enjoying your brew to keep your smile bright and fresh.
Contact us today to book your appointment 3870 3333 or via the link in our bio 🦷
#BrisbaneSmiles #Brisbane #Coffee #Dentist #TeethWhitening
