Patient Experience Coordinator Position
We’re searching for an enthusiastic Patient Experience Coordinator who’s great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?
The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong
Who We’re Looking For
We’re searching for a Patient Experience Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person
Requirements:
- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
A smile transformation with porcelain crowns ✨🦷 For this patient, upper and lower porcelain crowns were used to strengthen teeth that were cracking and chipping, while also improving their shape and colour. Each crown was carefully planned and custom-crafted in our in-house Dental Laboratory as part of their Smile Makeover.
Porcelain crowns can restore and protect damaged teeth, combining strength with a natural-looking finish.
Smile Makeovers are individually designed, taking into account your teeth, facial features and what you would like to achieve.
Provider: Andrei Mihailescu
General Dentist (DEN0002177882)
Book a free Smile Makeover consultation today to explore what may be possible for your smile.
📅 Book online at brisbanesmiles.com.au or phone 3870 3333.
#BrisbaneSmiles #SmileMakeover #PorcelainCrowns
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
🎉 Happy Birthday Dr Graham! 🎉
Today we`re celebrating Dr Graham McKay and wishing him a very happy birthday. Thank you for the care, kindness and expertise you bring to our patients, team and Brisbane Smiles community every day.
We hope your day is filled with plenty of reasons to smile and, of course, a slice of birthday cake 🎂
If it`s been a while since your last dental visit, consider this your friendly reminder! 💙
Life gets busy, and it`s easy to let those check-ups slip down the to-do list. With many health funds resetting their annual extras limits on 1 January, now is the perfect time to tick that appointment off your list and make the most of your eligible dental benefits before the end of the year. 🦷
📅 Book before 31 December 2026 and get the most from your extras! Book online bsmiles.com.au or give our friendly team a call on 3870 3333.
Health fund benefits and reset dates vary, so check your policy and remaining limits with your health fund.
#DentalCheckUp #MakeTheMostOfYourExtras #DentalHealth
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles/au/txinfo to learn about potential risks and important treatment considerations.
After many years of caring for our patients, Dr Graham McKay will be retiring from dentistry this November. 💙
Some of you may already have heard the news, but for those who haven’t, we wanted to share this update with our Brisbane Smiles community.
We’re incredibly grateful to Dr Graham for the care and commitment he has given to his patients, and for everything he has contributed to Brisbane Smiles over the years.
Dr Graham will continue seeing patients until he retires in November, so there’s still time to book an appointment with him before he finishes.
📅 Book online at brisbanesmiles.com.au or call our friendly team on 3870 3333.
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles/au/txinfo to learn about potential risks and important treatment considerations.
For nearly 80 years of trusted dental care in Brisbane. That`s not a typo.
When you`re trusting someone with your smile, experience matters. Our team has spent decades refining the craft, so you get care that`s calm, precise and genuinely looking out for you.
Book your consult online, on our website www.bsmiles.au or call 3870 3333.
#brisbanesmiles #smilesofbrisbane #trustedcare #toowongdentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
A beautiful “I do” for our wonderful Clinical Coordinator, Stephanie 💍👰🤵
We couldn’t be happier to celebrate Stephanie and Hayden as they begin this exciting new chapter together. Their wedding at the stunning Rosewood Estate was filled with love, laughter and so many beautiful moments.
From all of us at Brisbane Smiles, congratulations to the newlyweds! Wishing you both a lifetime of happiness, love and wonderful adventures together.
Congratulations, Stephanie & Hayden ❤️
Kids Dental Day is tomorrow 💙🪥🌟
It`s not too late to book your child`s spot for a fun, positive trip to the dentist. We`ll help them build confidence, learn healthy habits and enjoy a dental experience designed just for kids.
Our Kids Dental Day is available for children aged 10 and under, with appointments covered by your health fund rebate only, or $80 without private health insurance.
We only have a few appointments remaining, so if you`ve been meaning to book, now`s the time.
🌟 Book your child’s Kids Day appointment today.
📞 07 3870 3333
brisbanesmiles.au/kids-day/
Brisbane Smiles. Making dental visits a little more fun, one smile at a time.
☀️ Summer is just around the corner, and with holidays, celebrations and catch-ups on the calendar, there`s never been a better time to brighten your smile.
For a limited time, enjoy our Whitening Special* with Philips Zoom!:
✨ FREE Brisbane Smiles Whitening Consultation
✨ FREE Sonicare 2100 electric toothbrush from Philips
✨ Professional Philips Zoom! teeth whitening
✨ Experience a smile up to 8 shades whiter
Book your consultation at www.bsmiles.au or phone our team on 3870 3333 today to walk away with a brighter, more confident smile in just one appointment.
*T&Cs apply: Philips Zoom! Promotion ends 30/11/26 | claims must be submitted to Philips by 31/12/26 | in-chair Zoom whitening only | product HX4021/02 (RRP $99.95)
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
