Patient Experience Coordinator Position
We’re searching for an enthusiastic Patient Experience Coordinator who’s great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?
The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong
Who We’re Looking For
We’re searching for a Patient Experience Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person
Requirements:
- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Another fantastic Kids Day at Brisbane Smiles!
Thank you to all the little legends and their families who joined us. We had an absolute blast! 💙 From fun activities to building confidence at the dentist, it is always a joy creating a positive, friendly space for our youngest patients.
We love helping kids learn healthy dental habits early and making it fun along the way! 😁🦷
#brisbanesmiles #kidsday #healthyhabitsstartyoung
Happy Birthday to our amazing Patient Experience Leader, Lucy! 🎉💙
Lucy is a true ray of sunshine, her warmth, positivity and leadership brighten every day at Brisbane Smiles. We are so lucky to have her as part of our team and wish her the happiest of birthdays today!
Did you know your Invisalign trays can double as whitening trays? 💎😁
Once you’ve finished your Invisalign treatment, the retainers we provide for night-time wear can also be used for whitening. Simply place whitening gel into the trays and wear them for half an hour, or as advised by your Dentist.
Also, when we provide Invisalign treatment, if attachments (the small white resin buttons) are needed, we don’t place them until your second tray. So, if you`re thinking about whitening early in your treatment, your first Invisalign tray can be used before any attachments are added!
Ask us at your next visit about whitening options during or after Invisalign.
#brisbanesmiles #brisbanedentist #invisalign #invisalignfaq #brisbaneinvisalign
We love the little artists of Brisbane Smiles! 🎨💙 Our wonderful Reception Leader, Madonna, was surprised with this beautiful portrait drawn by young patient Fatima, and we think she captured her perfectly!
Thank you, Fatima, for the smiles and the masterpiece! ✨
#BrisbaneSmiles #FamilyDentist #KidsDentist #BrisbaneDentist
Struggling with loose Dentures or missing teeth? TeethXpress® offers a life-changing solution, with a brand new smile secured on the same day as your procedure.
At Brisbane Smiles, we use digital smile design, advanced scanning, and IV sedation to make the process smooth, comfortable, and reliable.
Led by Dr Paul McKay, our team is here to help you feel confident in your smile again.
We are currently offering FREE Dental Implant Consultations until 30 September - contact us today to book your appointment 3870 3333 or via the link in our bio 🦷
#brisbanesmiles #brisbanedentist #dentalimplants #teethxpress #teethreplacement
A Smile Makeover for a more balanced, fuller smile 💎 Each Smile Makeover at Brisbane Smiles is specifically tailored to best match your facial features, dental conditions and preferences. This patient received a Gum-lift and 4 x Porcelain Crowns to achieve their dream smile ✨
If you have been dreaming of your own Smile Makeover, now is the perfect time. We have extended our Free Smile Makeover Consultations offer until 30 September — book via the link in bio!
#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelaincrowns #dentalmakeover #brisbanedentist
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
At Brisbane Smiles, our skilled Dental Technicians are the heart of our in-house Dental Laboratory, crafting high-quality, bespoke treatments tailored just for you. 💎
From Porcelain Veneers to Dental Crowns and Bridges, our experienced technicians use the latest technology and the finest materials to create restorations that are both functional and aesthetic. With a keen eye for detail and precision, they ensure your smile is not only beautiful but built to last.
Book your appointment today via the link in our bio or call our team on 3870 3333 ✨
#brisbanesmiles #brisbanedentist #dentist #dentalcare #Veneers #Smilemakeover #dentalimplants #dentalcrowns
The Smile Makeover After ✨ A naturally radiant result for our wonderful patient!
Our patient had been thinking about closing the gap in her smile for years. Just in time for last Christmas, we achieved this transformation in under a month with 6 x Upper Porcelain Crowns
“Before, I wasn’t smiling with my full teeth… Now, one of my friends said I look so good!”
Her experience at Brisbane Smiles? “It’s more friendly and attentive. Everything is also in the same building, I used to travel for hours between specialists.”
If you have been dreaming of your own Smile Makeover, now is the perfect time. We have extended our Free Smile Makeover Consultations offer until 30 September — book via the link in bio!
#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelaincrowns #dentalmakeover #brisbanedentist
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
