Patient Experience Coordinator Position
We’re searching for an enthusiastic Patient Experience Coordinator who’s great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?
The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong
Who We’re Looking For
We’re searching for a Patient Experience Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person
Requirements:
- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
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Thinking about Dental Implants? Let’s talk – for free 🦷✨
Until 30th June, Brisbane Smiles is offering FREE Dental Implant Consultations to help you explore your options with no pressure and no obligation.
Whether you’re missing one tooth or several, our experienced team is here to provide expert advice tailored to your needs – so you can make an informed decision with confidence.
✔️ 77 years of trusted care and expertise
✔️ 900+ glowing 5-star reviews
✔️ Advanced technology for precision and comfort
✔️ A team that puts your smile (and wellbeing) first
Limited time only – offer ends 30th June 2025.
📞 Call 3870 3333 or visit the link in our bio to book your free consult today.
Not all Veneers are created equal! 💎
Cheap options might save you money upfront, but they often lead to repairs, discomfort, and a shorter lifespan. At Brisbane Smiles, our Designer Veneers are crafted for lasting beauty, durability, and a perfect fit.
Invest in a smile that stands the test of time. Learn more in our latest blog – link in bio! ✨
#brisbanesmiles #brisbanedentist #dentist #veneers
Tiny teeth, big importance! 🦷💫
A child’s first Dentist appointment sets the tone for their lifelong dental health. 🪥 That’s why starting early with positive habits and fun experiences is key!
Here are a few tips to help your little ones build great oral care routines at home:
👶 Start brushing as soon as the first tooth appears
🪥 Use a soft-bristled brush and a rice-sized smear of toothpaste
🎶 Make brushing fun with songs or timers
🥦 Encourage tooth-friendly snacks like cheese, fruit & veggies
💧 Stick to water between meals
Mark your Calendar! Our next Kids Day is happening on July 10th!
Join us for an engaging, interactive day where dental care becomes an adventure. We make it fun, educational, and stress-free - the way every child’s dental journey should begin.
📅 Spots fill quickly – call 3870 3333 or visit the link in our bio to book!
#brisbanesmiles #childrensdentistry #brisbanefamilydentist
Winter is here – and so are cosy drinks and chilly mornings! ❄️☕🦷
Keep your smile healthy this season with a few simple winter dental care tips:
🪥 Replace your toothbrush if it’s over 3 months old
💧 Stay hydrated – dry air can lead to dry mouth
🥶 Watch for sensitivity from cold air or icy drinks
☕ Be mindful of warm drinks like coffee & tea – they can stain enamel over time. Try rinsing your mouth with water after consumption
Need a winter check-up or some personalised advice? 📞 Call 3870 3333 or visit the link in our bio to book your appointment today.
#brisbanesmiles #winterdentalcare #Brisbanedentist
Staff Member of the Month: Kerry! 🌟
We recognise the wonderful Kerry this month for living and breathing our core value of `Passion`! 💙
Whether she’s supporting her team or going above and beyond for our patients, Kerry brings genuine enthusiasm, care and positivity to everything she does. Her devotion to creating the #1 Dental Experience in Brisbane shines through daily, and we are so grateful for the energy she brings to our practice.
Well done Kerry, your passion truly makes a difference! ✨
#BrisbaneSmiles #TeamSpotlight #DentalCareers
Have you spotted us on your commute recently? 👀✨
The friendly faces of the Brisbane Smiles team are lighting up local billboards along Moggill Road – spreading the word about the #1 Dental Experience in Brisbane! 🦷
We are proud to be part of the local landscape and even prouder to care for the smiles in our community. Keep an eye out next time you`re driving by!
#BrisbaneSmiles #BrisbaneDentist #BestBrisbaneDentist #SmilesOfBrisbane
Ready to transform your smile? Start with a FREE consultation! 😁✨
Brisbane Smiles is offering FREE Consultations for Veneers, Smile Makeovers, Dental Implants, and Second Opinions – your first step to a healthier, more confident smile.
Why choose Brisbane Smiles?
✔️ 77 years of trusted care and expertise
✔️ Personalised consultations tailored to your goals
✔️ Advanced technology for exceptional results
✔️ A comfort-first approach every step of the way
This limited-time offer is only available until 30th June 2025!
📞 Call 3870 3333 or visit the link in our to book your consultation today.
#brisbanesmiles #brisbanedentist #freeconsultation #Veneers #DentalImplants
Behind the scenes at a Brisbane Smiles Content Shoot 🎬✨
We’ve been capturing the smiles, the team, and the care that goes into every appointment. Keep an eye out for exciting new videos coming up! 🌟
#brisbanesmiles #brisbanedentist #behindthescenes #BTS
