Dental Receptionist / Treatment Coordinator Position
We’re searching for an enthusiastic and professional Dental Reception Coordinator. Could you be our next Dental Receptionist / Treatment Coordinator?
The Dental Receptionist / Treatment Coordinator is responsible for coordinating the treatment of a patient to ensure treatment is organised, informed, patient-centred, and meets the highest of standards. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Treatment Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
The Dental Receptionist / Treatment Coordinator’s role is to assist in the smooth and efficient running of the practice and adhere to Brisbane Smiles Philosophy’s and protocols at all times. This position that reports directly to the Office Leader. The Treatment Coordinator’s role requires reliability and flexibility to meet the needs of our patients and the practice.
A Dental Receptionist / Treatment Coordinator performs a variety of daily tasks. You will be responsible for coordinating the treatment of a patient, liaising directly with patients about all aspects of their oral health, treatment consent, financial consent, treatment sequencing, treatment management and follow-up tasks.
Your daily tasks will include:
- Liasing with patients regarding their recommended treatments
- Obtain and ensure appropriate understanding and consent is given for treatment
- Make and ensure financial arrangements are in place prior to appointment scheduling
- Management of non-clinical aspects of treatments
- Follow up on patient treatment
- Communication with other team members
- Reporting to the Practice Manager and Dentists
- Meet and greet patients, suppliers and practice staff
Who We’re Looking For
We’re searching for a Dental Receptionist / Treatment Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Has experience in the Dental Industry
Requirements: Higher School Certificate & Dental Experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Change of season means change of toothbrush! 🍂
Did you know your toothbrush should be replaced every three months or after being unwell? Over time, bristles wear down and become less effective at removing plaque and bacteria. A fresh toothbrush helps keep your smile cleaner, brighter, and healthier.
Do not forget to update the whole family’s brushes this autumn for a fresh start!
#changeofseason #welcometoautumn #brisbanesmiles
Smile Makeover 💫 This patient’s smile transformation included 6 Resin Veneers, creating a brighter, more balanced-looking smile.
At Brisbane Smiles, we offer both Porcelain and Resin Veneers, allowing us to tailor your treatment to your goals, lifestyle, and budget. While Resin Veneers are generally a shorter-term option compared to Porcelain, with expert design, technique, and proper care, they can last 5+ years, providing a natural-looking smile.
Until the end of March only, we are offering Complimentary Consultations for Smile Makeovers, Veneers, Dental Implants, TeethXpress, Invisalign and Second Opinions.
Book your complimentary consultation by visiting the link in our bio, or by calling us on 3870 3333.
*View full T&Cs on our website, link in bio. Offer valid until 31 March 2026.
Provider: Andrei Mihailescu
General Dentist (DEN0002177882)
#brisbanesmiles #smiletransformation #brisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
At Brisbane Smiles, we believe that receiving the dental care you need should feel clear, supported, and stress-free 💙
That is why every patient is supported by a dedicated Treatment Coordinator: a professional coordinator who becomes your personal guide throughout your treatment journey.
Your Treatment Coordinator will take the time to walk you through your proposed treatment plan, answer all your questions, and ensure you feel fully informed in your decisions. They are there to manage the logistics, clarify costs, and assist with payment plans and finance options throughout your treatment journey.
Our goal is to empower you to take charge of your oral health and proceed with treatment feeling in control, and free from the stress of managing it alone.
To start your journey with us, visit the link in our bio or call us on 3870 3333 to book your appointment. 💫
⚠️ Results vary. All surgical procedures carry risks. Seek advice from a qualified health practitioner and seek a second opinion
TeethXpress Transformation 💙 This patient received TeethXpress Full Upper and Lower Titanium-Zirconia Bridges, delivering a complete smile restoration with strength and stability.
Designed for patients requiring a full jaw of teeth replacements, TeethXpress offers a fixed, long-term solution that restores function and a full jaw of new teeth — all carefully tailored to the individual.
Provider: Dr Paul McKay
General Dentist (DEN0000958298)
Book a Complimentary TeethXpress Consultation today and find out how we can restore your smile! Book your complimentary consultation by visiting the link in our bio, or by calling us on 3870 3333. *View full T&Cs on our website, link in bio. Offer valid until 31 March 2026.
#Brisbanesmiles #brisbanedentist #smilemakeover #teethxpress #dentalimplants #newsmile
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Considering Dental Implants? Now is the perfect time to explore what is possible with a Complimentary Consultation at Brisbane Smiles! 🦷
This innovative treatment for missing teeth is a long-term solution that restores function, appearance, and helps prevent bone loss. At Brisbane Smiles, we use state-of-the-art technology to create secure, lasting results.
Until the end of March only, enjoy complimentary consultations for Dental Implants and TeethXpress.
Spots are limited, book your complimentary Dental Implants consultation by visiting the link in our bio, or by calling us on 3870 3333 ✨
*View full T&Cs on our website. Offer valid until 31 March 2026.
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
#dentalimplants #missingtooth #missingteeth #brisbanedentist #smilemakeover
Small touches and thoughtful service at Brisbane Smiles ✨
At Brisbane Smiles, we want you to feel cared for from the moment you arrive. Our friendly team will greet you warmly and ensure every detail is looked after.
Relax in our modern, calming reception and enjoy the little extras that make your visit special: from complimentary lip balms, tea, coffee, and biscuits while you wait. We are here to assist you in feeling comfortable and ensuring your visit is as enjoyable as possible.
We are looking forward to welcoming you! Book your appointment with us today by visiting the link in our bio or by calling us on 3870 3333.
#brisbanedentist #brisbanesmiles #generaldentistbrisbane
⚠️ Results vary. All surgical procedures carry risks. Seek advice from a qualified health practitioner and seek a second opinion.
Happy Lunar New Year 🧧✨ To those who celebrate this milestone, we wish our patients and wonderful community happiness, health, and prosperity in the Year of the Horse!
May the year ahead be filled with strength, growth, and positive new beginnings.
#lunarnewyear #yearofthehorse #brisbanesmiles #brisbanedentist
Smile Makeover 🌟🦷 For this patient, we completed a bespoke treatment plan to address worn, chipped, and weakened teeth. This comprehensive restoration included a Gum Lift and a full-mouth rehabilitation with 24 custom-crafted Porcelain Crowns across the upper and lower arches, restoring both the function and aesthetics of their smile.
Each Crown was designed and made in our in-house Dental Laboratory, ensuring a perfect fit, natural appearance, and long-lasting results.
If you are looking to transform your smile, we are currently offering Complimentary Consultations for Smile Makeovers, Veneers, Dental Implants, TeethXpress, Invisalign and Second Opinions.
Book your complimentary consultation by visiting the link in our bio, or by calling us on 3870 3333. 📲
*View full T&Cs on our website, link in bio. Offer valid until 31 March 2026.
#brisbanesmiles #smilemakeover #Brisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
