Dental Receptionist / Treatment Coordinator Position
We’re searching for an enthusiastic and professional Dental Reception Coordinator. Could you be our next Dental Receptionist / Treatment Coordinator?
The Dental Receptionist / Treatment Coordinator is responsible for coordinating the treatment of a patient to ensure treatment is organised, informed, patient-centred, and meets the highest of standards. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Treatment Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
The Dental Receptionist / Treatment Coordinator’s role is to assist in the smooth and efficient running of the practice and adhere to Brisbane Smiles Philosophy’s and protocols at all times. This position that reports directly to the Office Leader. The Treatment Coordinator’s role requires reliability and flexibility to meet the needs of our patients and the practice.
A Dental Receptionist / Treatment Coordinator performs a variety of daily tasks. You will be responsible for coordinating the treatment of a patient, liaising directly with patients about all aspects of their oral health, treatment consent, financial consent, treatment sequencing, treatment management and follow-up tasks.
Your daily tasks will include:
- Liasing with patients regarding their recommended treatments
- Obtain and ensure appropriate understanding and consent is given for treatment
- Make and ensure financial arrangements are in place prior to appointment scheduling
- Management of non-clinical aspects of treatments
- Follow up on patient treatment
- Communication with other team members
- Reporting to the Practice Manager and Dentists
- Meet and greet patients, suppliers and practice staff
Who We’re Looking For
We’re searching for a Dental Receptionist / Treatment Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Has experience in the Dental Industry
Requirements: Higher School Certificate & Dental Experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Experience the Brisbane Smiles difference with our New Patient Special ✨
At Brisbane Smiles, your first visit is designed to provide you with a comprehensive understanding of your oral health, going beyond a quick check. You will receive personalised care from our expert General Dentists and Dental Hygienists, including a professional clean, X-rays and a thorough oral health assessment, all in a calm and caring environment.
Experience the Brisbane Smiles difference and take advantage of our New Patient Offer — a comprehensive Check-Up and Clean for just $230 (usually $280).
Book your appointment today via the link in our bio or call us on 3870 3333.
*View full T&Cs on our website www.bsmiles.au. Offer valid until 30 November 2025.
#checkupandclean #brisbanedentist #newpatientspecial
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Provider Productivity Training with Practice Growth Institute! 💡🦷 @practicegrowthinstitute
This week, our team came together for an insightful two days of professional training with Leslie from Practice Growth Institute, focused on maximising provider productivity and continually elevating the care that we deliver.
We are all about growth at Brisbane Smiles, not just as a practice, but as individuals. Training like this helps our team to enhance our skills, so our patients receive the unparalleled care they deserve 💙
Thank you to Practice Growth Institute and our amazing team for showing up with passion, curiosity, and a commitment to excellence!
#BrisbaneSmiles #ProfessionalGrowth #DentalExcellence #TeamDevelopment
Our on-site Dental Lab is looking fresher than ever with its brand-new sign! 🤩🦷 We recently refreshed our In-House Dental Laboratory Logo to "BSmiles Dental Lab"!
At Brisbane Smiles, our in-house dental laboratory is where precision meets innovation. Every restoration is custom-made with care and attention to detail, right here in our lab. It is personalised dentistry at its finest! ✨
Stop by and check out our brand-new sign. It is the perfect welcome to see how we craft smiles right here in our on-site lab! 🦷
#BsmilesDentalLab #Onsitedentallab #Brisbanedentist
Achieve a Brighter Smile at Brisbane Smiles! 😁
From in-chair whitening to take-home custom trays, we ensure you have the best option to remove stubborn stains from coffee, tea, red wine, and everyday life. Our professional Teeth Whitening solutions are tailored to fit your lifestyle and give you a smile you can be proud of.
Why choose professional whitening over store-bought products?
✅ A whiter, brighter-looking smile
✅ Experience up to 8 shades whiter teeth
✅ Choice between In-Clinic or Take-Home Teeth Whitening
✅ Treatment performed by professionals with results you can see and trust
Book your complimentary Teeth Whitening consultation today via the link in our bio or call us on 3870 3333. ✨
#teethwhitening #brisbanesmiles #brisbanedentist #brightersmile #brisbaneteethwhitening
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
New Patient Special ✨ Ending Soon! Do not miss your chance to take advantage of this limited-time offer.
New patients can enjoy a comprehensive Dental Check-Up & Clean for just $230 (usually $280) at Brisbane Smiles. Receive personalised care from both a General Dentist and a Dental Hygienist, using our advanced technology for a thorough check-up and deep clean. 🦷
Share the gift of a healthy smile! Invite your friends and family to take advantage of this special offer and experience dental excellence delivered with care. 💙
Spots are filling fast! Book your appointment via the link in our bio, or call us on 3870 3333.
*View full T&Cs on our website www.bsmiles.au. Offer valid until 30 November 2025.
#brisbanesmiles #newpatientoffer #brisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Looking for a New Dental Home? 🦷
At Brisbane Smiles, your first visit is more than just a check-up. You will receive personalised care from our expert General Dentists and Dental Hygienists, using advanced technology to provide a complete oral health assessment, including a professional clean, X-rays and more, all in a calm and caring environment.
Take advantage of our New Patient Offer and enjoy a comprehensive Dental Check-Up and Clean for just $230 (usually $280).
Already love your Brisbane Smiles experience? Share the gift of a healthy smile and invite your friends and family to discover dental care delivered with precision and care. 💙
Spots are filling fast! Book your appointment today via the link in our bio or call us on 3870 3333.
*View full T&Cs on our website www.bsmiles.au. Offer valid until 30 November 2025.
#checkupandclean #brisbanedentist #newpatientspecial
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Our Team Is Getting Into the Spooky Spirit! 🎃 Wishing all our patients a fang-tastic Halloween full of treats and healthy smiles!
We know Halloween is the season for treats, but looking after your teeth during this time is important! Here are some tips for keeping your sweet tooth safe and scaring away those cavities! 👻
• Moderation is key: Enjoy your favourite treats, but do not go overboard.
• Stay hydrated: Drink plenty of water to rinse away sugar.
• Stick to your regular tooth brushing routine: Brush twice a day, morning and night. Don’t forget to floss!
• Choose healthy snacks: Cheese, crunchy vegetables like carrots, and apples help neutralise acids and clean teeth naturally.
Wishing you a fang-tastic Halloween full of treats and smiles! 😄
#haloween #brisbanesmiles #brisbanedentist
⚠️ Results vary. All surgical procedures carry risks. Seek advice from a qualified health practitioner and seek a second opinion.
The Rebuilding Smiles Program 💙 Dr Paul McKay is proud to support the Rebuilding Smiles Program, an initiative by the @ADADentalHealthFoundation. This important program helps provide essential dental treatment for individuals whose lives have been impacted by domestic and family violence.
Reflecting on his involvement, Dr McKay shares: "It is a pleasure to care for my private patients each day, and being able to give back to the Rebuilding Smiles Patient Network with my time and expertise through the Program is super rewarding. We have been able to help those who need it most with general dental care that they are otherwise unable to access. Rebuilding a smile can mean giving someone a second chance with their teeth and that’s an impact I’m incredibly proud to help. I hope to continue giving back for many years to come.”
At Brisbane Smiles, we are honoured to stand behind initiatives that leave a lasting impact. Thank you, Dr McKay, for your contribution to making a real difference!
#rebuildingsmilesprogram #adadentalhealthfoundation #brisbanedentist #brisbanesmiles
Paul McKay
General Dentist (DEN0000958298)
⚠️ Results vary. All surgical procedures carry risks. Seek advice from a qualified health practitioner and seek a second opinion.
