Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
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Did you know your Invisalign trays can double as whitening trays? 💎😁
Once you’ve finished your Invisalign treatment, the retainers we provide for night-time wear can also be used for whitening. Simply place whitening gel into the trays and wear them for half an hour, or as advised by your Dentist.
Also, when we provide Invisalign treatment, if attachments (the small white resin buttons) are needed, we don’t place them until your second tray. So, if you`re thinking about whitening early in your treatment, your first Invisalign tray can be used before any attachments are added!
Ask us at your next visit about whitening options during or after Invisalign.
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We love the little artists of Brisbane Smiles! 🎨💙 Our wonderful Reception Leader, Madonna, was surprised with this beautiful portrait drawn by young patient Fatima, and we think she captured her perfectly!
Thank you, Fatima, for the smiles and the masterpiece! ✨
#BrisbaneSmiles #FamilyDentist #KidsDentist #BrisbaneDentist
Struggling with loose Dentures or missing teeth? TeethXpress® offers a life-changing solution, with a brand new smile secured on the same day as your procedure.
At Brisbane Smiles, we use digital smile design, advanced scanning, and IV sedation to make the process smooth, comfortable, and reliable.
Led by Dr Paul McKay, our team is here to help you feel confident in your smile again.
We are currently offering FREE Dental Implant Consultations until 30 September - contact us today to book your appointment 3870 3333 or via the link in our bio 🦷
#brisbanesmiles #brisbanedentist #dentalimplants #teethxpress #teethreplacement
A Smile Makeover for a more balanced, fuller smile 💎 Each Smile Makeover at Brisbane Smiles is specifically tailored to best match your facial features, dental conditions and preferences. This patient received a Gum-lift and 4 x Porcelain Crowns to achieve their dream smile ✨
If you have been dreaming of your own Smile Makeover, now is the perfect time. We have extended our Free Smile Makeover Consultations offer until 30 September — book via the link in bio!
#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelaincrowns #dentalmakeover #brisbanedentist
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
At Brisbane Smiles, our skilled Dental Technicians are the heart of our in-house Dental Laboratory, crafting high-quality, bespoke treatments tailored just for you. 💎
From Porcelain Veneers to Dental Crowns and Bridges, our experienced technicians use the latest technology and the finest materials to create restorations that are both functional and aesthetic. With a keen eye for detail and precision, they ensure your smile is not only beautiful but built to last.
Book your appointment today via the link in our bio or call our team on 3870 3333 ✨
#brisbanesmiles #brisbanedentist #dentist #dentalcare #Veneers #Smilemakeover #dentalimplants #dentalcrowns
The Smile Makeover After ✨ A naturally radiant result for our wonderful patient!
Our patient had been thinking about closing the gap in her smile for years. Just in time for last Christmas, we achieved this transformation in under a month with 6 x Upper Porcelain Crowns
“Before, I wasn’t smiling with my full teeth… Now, one of my friends said I look so good!”
Her experience at Brisbane Smiles? “It’s more friendly and attentive. Everything is also in the same building, I used to travel for hours between specialists.”
If you have been dreaming of your own Smile Makeover, now is the perfect time. We have extended our Free Smile Makeover Consultations offer until 30 September — book via the link in bio!
#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelaincrowns #dentalmakeover #brisbanedentist
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
Dreaming of a smile refresh? Now’s the time! 😁✨
Until the 30th of September, Brisbane Smiles is offering FREE Smile Makeover Consultations – so you can explore your options with zero pressure and expert advice from our experienced team.
Whether you`re looking for subtle changes or a complete transformation, our personalised Smile Design Process ensures results that feel uniquely you.
✨ Personalised, face-to-face expert Consultations
✨ The #1 Dental Experience – backed by 900+ 5-star reviews
✨ Stunning, natural-looking results with our trusted Smile Design Process
Limited spots – offer ends 30th September 2025!
📞 Book your complimentary consult via the link in our bio or call 3870 3333.
Always learning, always growing: it’s what sets us apart 🌟 @practicegrowthinstitute
Our CEO Dr Paul McKay & Practice Manager Michele recently travelled to the US for advanced recruitment training with the Practice Growth Institute, bringing back powerful strategies to continue building an exceptional team.
At Brisbane Smiles, we are committed to delivering the #1 experience not only for our patients, but for every team member who walks through our doors. Growth, excellence and a vibrant workplace culture are at the heart of everything we do!
#BrisbaneSmiles #Leadership #TeamCulture #DentistryLeadership #BrisbaneDentist
