Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Choosing the right Dentist is about trust and ethical practices. At Brisbane Smiles, we focus on providing you with top-tier care in a welcoming, professional environment.
Keen to learn more about how we put your health and happiness first? Check out our blog for all the details on what makes us Brisbane’s #1 choice for Dental Care. 🌟 Link in bio!
Book your appointment today via the link in bio or call our team on 3870 3333 ✨
#BrisbaneSmiles #Dentist #Brisbane
Celebrating 42 years with Dr Graham McKay at Brisbane Smiles! 🎉✨
This week, we’re proud to celebrate Dr Graham McKay’s incredible 42-year journey with Brisbane Smiles! While his experience in dentistry spans even longer, his time with Brisbane Smiles has been dedicated to shaping countless smiles and delivering exceptional care in both general and cosmetic dentistry.
Graduating with First Class Honours from the University of Queensland, Dr McKay has continually refined his skills through advanced education and professional development. As a member of the American Academy of Cosmetic Dentistry and an accredited provider of Microthin Veneers, he brings international expertise to every patient he treats.
Thank you, Dr Graham, for your dedication, care, and commitment to excellence. Here’s to many more years of transforming smiles and enriching lives! ✨🦷
#brisbanesmiles #brisbanedentist #dentist
Happy Easter from all of us at Brisbane Smiles! 🐰 Our annual Easter Hunt brought big smiles and plenty of laughs as our amazing Practice Manager, Michele, played the role of Easter Bunny — hiding sweet surprises throughout the practice! 🍫 Swipe through to see the fun in action ✨
Here are some tips to ensure you and your little ones` teeth stay sparkling over the Easter Holiday:
🍫 Brush & floss after Easter treats: Enjoy the chocolate, but be sure to brush and floss afterwards to keep cavities at bay!
🥕 Crunch on veggies: Carrots and celery can actually help clean your teeth while you munch - a tasty and healthy treat!
🦷 Drink water: Hydrate with water to wash away sugar and acids, keeping your teeth happy and healthy.
Wishing you a wonderful Easter filled with smiles! 🐣💙
Contact us today to book your appointment 3870 3333 or via our website www.brisbanesmiles.com.au 🦷
#BrisbaneSmiles #EasterDentalTips #EasterFun #TeamCulture
We followed the trail of chocolate and chaos… and it led to one egg-cellent Easter Hunt! 🐰🍫 The Brisbane Smiles Annual Easter Egg Hunt today was an absolute blast! ✨
Our wonderful Practice Manager, Michele, stepped into the role of Easter Bunny, hiding treats all throughout the practice – from chocolate and lollies to surprise vouchers and more! 🍫🎁
We hopped from pot plants to picture frames, jars to high-up hiding spots, uncovering little treasures and sharing lots of giggles. The friendly competition made it even more fun, and it set the perfect tone for the Easter break ahead.
A big congratulations to our incredible team for all their hard work – we love celebrating with sweet surprises like this! 💛🌼
#BrisbaneSmiles #TeamCelebration #EasterFun #PracticeCulture #SmilesAllRound
Easter Update 🐰🐣
Brisbane Smiles will be closed on Good Friday (April 18th) and Easter Monday (April 21st). We’ll be back to our regular hours on Tuesday, April 22nd.
Wishing you a safe and happy Easter!
#brisbanesmiles #easter
A Beautiful New Smile – and a Whole New Level of Confidence 🌟 This stunning smile belongs to one of our amazing patients who achieved a transformative Smile Makeover with 6 x Upper Porcelain Crowns 🦷
More than just an aesthetic enhancement, this makeover has truly changed their life: “My teeth had always bothered me, I had been thinking about a Smile Makeover for years. It’s exceeded my expectations – I can smile, it’s been absolutely amazing. I didn’t realise how much of an impact it would have on my work, to be honest... Now I project confidence and happiness. It`s changed everything.”
It’s moments like this that remind us why we do what we do — helping people feel like the best, most confident version of themselves every day 💙
If you have been thinking about transforming your smile, now is the perfect time! We are currently offering FREE Smile Makeover Consultations — no obligations, just expert guidance tailored to you.
✨ Book your Free Consult today via the link in bio. Your confident smile is closer than you think!
#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelaincrowns #dentalmakeover #brisbanedentist #veneers #veneersbeforeandafter #smiletransformation
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
A BIG thank you to all the little legends (and their grown-ups!) who joined us for our recent Kids Day! 🦷💙
It was such a fun and memorable day filled with smiles, laughter, and plenty of dental adventures! From interactive learning to friendly check-ups and a few surprises along the way – we loved seeing so many happy faces discovering that the dentist can be a fun place to be.
Creating positive dental experiences early on is what Kids Day is all about, and we’re so grateful to everyone who came and made it so special.
Book in for the next Kids Days coming up on the 10th of July & 3rd of October – we can’t wait to do it all again! 🎉🪥
#brisbanesmiles #brisbanefamilydentist #childrensdentistry #brisbanedentist #bestbrisbanedentist
At Brisbane Smiles, we’re here to make your visit as pleasant and welcoming as possible from the moment you step through the door!
Madonna and our friendly reception team are here to ensure your experience is comfortable and stress-free every step of the way. Whether you need to book an appointment or have questions about your treatment, we’re here to help! 💙
Contact us today at 3870 3333 or via the link in our bio.
#BrisbaneSmiles #Dentist
