Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
New Year, New Smile 😁 Book a complimentary Smile Makeover consultation!
At Brisbane Smiles, our Smile Makeovers are designed to create natural-looking, customised results tailored to your facial features. From treating the appearance, function, and aesthetics of your teeth to creating a personalised result, our Smile Makeovers are tailored just for you.
During your appointment, you can visualise and preview your potential new smile with Digital Smile Design, giving you a clear idea of what is possible before any treatment begins. Our Smile Makeover process ensures you feel comfortable, informed, and cared for every step of the way.
Book your complimentary Smile Makeover consultation today by visiting the link in our bio or by calling 3870 3333.
View full T&Cs on our website. Offer valid until 31 March 2026.
#brisbanesmiles #smilemakeover #brisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Ready for school and ready to smile! 🎒🦷
Get your little ones` smiles ready for the new school year with a dental Check-up and Clean! Before school starts again, it is the perfect time to make sure your child’s teeth are healthy and ready to shine.
A quick visit now can help prevent any dental issues down the track and keep their smiles bright all year. 💙
To book your child`s appointment, visit the link in our bio or call our friendly team on 3870 3333.
#brisbanesmiles #backtoschool #childrensdentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Start 2026 with your best smile! 😁 🎉
Porcelain Veneers can transform your smile with ultra-thin layers designed for precision, comfort, and a natural look. Our on-site Dental Laboratory combines cutting-edge technology with expert craftsmanship to create Veneers tailored just for you.✨
Book your complimentary Veneers consultation today by visiting the link in our bio, or by calling 3870 3333.
View full T&Cs on our website. Offer valid until 31 March 2026.
#brisbanesmiles #brisbanedentist #freeconsults #brisbaneveneers
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo for important treatment considerations.
New Year, Fresh Smile! ✨ Book a Check-up and Clean!
Start 2026 with a healthy, bright smile by booking your Check-up and Clean. Regular dental visits are key to maintaining great oral hygiene. A professional clean removes plaque and tartar that brushing and flossing alone can’t handle, keeping your teeth and gums healthy. 💙
Our thorough first visit includes personalised attention from both a General Dentist and an Oral Health Therapist/Dental Hygienist, who use our advanced technology to provide a comprehensive and comfortable check-up and deep hygiene clean.
These visits not only keep your smile sparkling but also help prevent future dental issues, keeping your mouth healthy for the year ahead.
Start 2026 with a healthy smile and book online at www.bsmiles.online, or call our friendly team on 3870 3333. 📲
#checkupandclean #brisbanedentist #generaldentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Smile Makeover 🌟This patient’s Smile Makeover included a Gum Lift and 6 Upper Porcelain Veneers, creating a brighter, more balanced-looking smile.
Porcelain Veneers are ultra-thin, custom-crafted layers that are bonded to your teeth to create a long-lasting, natural-looking smile. Made in our in-house Dental Laboratory, each veneer is carefully designed with precision and expert craftsmanship to complement your unique smile.
Every Smile Makeover is tailored to your individual needs, combining advanced techniques and personalised treatment planning to achieve long-lasting results.
We are currently offering Complimentary Consultations for Smile Makeovers, Veneers, Dental Implants, TeethXpress, Invisalign & Second Opinions.
Book your complimentary consultation today by visiting the link in our bio, or by calling 3870 3333. 📲
*View full T&Cs on our website. Offer valid until 31 March 2026.
Provider: Dr Tara Møller
General Dentist (DEN0002136859)
#brisbanesmiles #brisbanedentist #generaldentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
We are excited to start the new year with our first Kids Day of 2026! 🦷 🎉
Join us on Thursday, January 15th, for a day full of fun, laughter, and learning. Your little ones will enjoy exciting activities while discovering tips for keeping their teeth happy and strong.
Don’t miss out on this fun-filled day. It is the perfect way to start the year with bright and healthy smiles! ✨
Here is what you can expect at our Kids Day:
🧚 Gentle and educational Check-Up and Clean appointments
🖌️ Fun activities and prizes to keep your little one entertained
✅ A hassle-free Dental Visit that`s actually fun!
For this day only:
- Children 10 years & under: Covered by Health Fund Rebate or just $50 if not covered by a Health Fund or CDBS
- Children 10+: Special discounted children`s rates apply
Limited spots are available - contact us today at 3870 3333 or visit the link in our bio to secure your child`s place ✨
#brisbanesmiles #childrensdentist #familydentist
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
New Year’s Smile Resolutions for 2026 😊
Healthy snack swaps, better brushing habits, and remembering to schedule your check up and clean. Hear from our Oral Health Therapists and Dental Hygienists how Small changes can make a big difference to your smile.
#brisbanesmiles #brisbanedentist #newyearsresolutions
New Year`s oral health resolution 🌟 Make 2026 the year you prioritise your oral health! Brushing is important, but Dr Sav reminds us that flossing is also key to a healthy smile 😁
If it has been a while since your last Check-up and Clean, why not tick that off your New Year’s goals and book an appointment?
To book your appointment, visit the link in our bio or call our friendly team on 3870 3333.
#newyearsresolutions #brisbanesmiles #brisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
