Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
This beautiful lady came to Brisbane Smiles looking for a solution for her broken and missing teeth. A complete SmiLUXA Full Jaw Implant smile restoration was created, by using upper and lower full-arch dental implants, sinus grafts and custom-designed fixed zirconia bridges for exceptional aesthetics, strength, and long-term function.
If you would like to learn more about Full Jaw Implants or how to improve your missing teeth with Dental Implants, then our SmiLUXA Full Jaw Complimentary Consultation service can help you explore your options.
Book online via bsmiles.au or call our friendly team on 3870 3333.
#brisbanesmiles #beforeandafter #smiluxa #fulljawimplants
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. These photos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
At the end of every smile journey, a beautiful smile awaits 😍
Are you ready to explore your smile options?
Complimentary Smile Consultations are now available at Brisbane Smiles. Phone our friendly team today on 3870 3333 or visit www.bsmiles.au to book your consultation.
#brisbanesmiles #smilesofbrisbane #smilejourney
Meet Dr Andrei ✨🦷
With more than 19 years of clinical experience, Dr Andrei Mihailescu is known for providing knowledgeable, compassionate care to patients of all ages. His warm approach, honest advice, and commitment to quality have earned him a trusted reputation in the community.
Dr Andrei has extensive experience in cosmetic dentistry, reconstructive dentistry, geriatric dentistry, and caring for medically compromised patients. He is passionate about staying up to date with the latest dental technology to ensure every patient receives the highest standard of care.
We’re proud to have Dr Andrei on our team. If you would like to book an appointment with Dr Andrei, call our team on 3870 3333 or book online at www.bsmiles.au😊
#brisbanesmiles #generaldentist #drandrei
Dr Andrei Mihailescu
General Dentist
Doctor of Dental Medicine DMD
DEN0002177882
Independent Contractor
No two smiles are the same, and neither are our treatment plans. We take the time to understand your goals and tailor every consultation to suit you.
To learn more and understand how our team can build you a personalised plan, take advantage of our complimentary consultations and call 3870 3333 or visit www.bsmiles.au to book your consultation today.
#brisbanesmiles #smilesofbrisbane
Considering Teeth Whitening? At Brisbane Smiles we offer both in-chair Zoom Teeth Whitening and Custom take-home teeth whitening trays. Both options are suitable for different situations, and the combination of both offers a more long-term whitening approach.
Take advantage of our complimentary teeth whitening consultations, and learn how Teeth Whitening could improve your smile.
Phone our friendly team on 3870 3333 or visit www.bsmiles.au to book online today.
#brisbanesmiles #smilesofbrisbane
A little daily care goes a long way. Keep your smile at its best with consistent brushing, flossing and regular check-ups with our team.
To book your next routine dental check up to support your oral health, call 3870 3333 or visit www.bsmiles.au.
#brisbanesmiles #smilesofbrisbane
At Brisbane Smiles our surgeries are one of a kind. Step into a modern, immaculately maintained space designed with your comfort and experience in mind. Experience dentistry the way it should feel, premium, professional and welcoming.
Call 3870 3333 or visit www.bsmiles.au to learn more.
#brisbanesmiles #smilesofbrisbane
As the seasons change, it`s the perfect time to check in on your oral health.
Regular dental check-ups can help identify potential concerns early and support your long-term oral health. A simple visit today can help keep your oral health on track throughout the year.
Book your check-up today. Call 3870 3333 or book online at www.bsmiles.au
#brisbanesmiles #oralhealth #oralheaththerapy #dentalhygiene
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
