Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
When was your last dental check-up? 🤔
If it`s been more than 6 months, now may be the perfect time to book in.
Prevention is always easier (and often less expensive) than treatment.
Your future self will thank you. 😊 Call Brisbane Smiles on 3870 3333 or book online at bsmiles.au
#DentalCheckUp #PreventiveDentistry #BrisbaneSmiles
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles/au/txinfo to learn about potential risks and important treatment considerations.
Spring has sprung! 🌸
Just like we spring clean our homes, it`s the perfect time to refresh your smile too.
A professional clean can help remove stubborn stains, freshen your breath, and leave your teeth looking their best for the season ahead.
Call our friendly team to book your check and clean and refresh your smile. Ph 3870 3333 or bsmiles.au
#BrisbaneSmiles #BrisbaneDentist #HealthySmile
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles/au/txinfo to learn about potential risks and important treatment considerations.
Considering a Smile Transformation?
The process typically begins with a smile consultation, where we assess your oral health and discuss your smile goals. From there, a personalised treatment plan is developed, followed by careful design and treatment.
Each stage is tailored to the individual — ensuring the final outcome aligns with both your preferences and clinical needs.
Ready to begin your smile transformation? Call 3870 3333 or book your appointment online at www.bsmiles.au
#BrisbaneSmiles #SmileArtist #DentalExcellence
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Winter Stains? Let`s Fix That ☕
Lots of coffees, teas, and hot chocolates this winter? ☕❄️
You may have noticed your smile looking a little less bright than it did a few months ago.
Professional whitening can help restore your confidence and have your smile looking fresh for spring. At Brisbane Smiles we offer in-chair Zoom Whitening as well as take-home whitening trays.
Ready to brighten your smile? ✨ Contact us today for your complimentary teeth whitening consultation on 3870 3333 or pop online at bsmiles.au
#TeethWhitening #BrisbaneSmiles #BrisbaneDentist
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles/au/txinfo to learn about potential risks and important treatment considerations.
There is no one-size-fits-all approach to dental treatment.
Various options such as Teeth Whitening, Porcelain Veneers, Invisalign or Dental Implants may be suitable, however each treatment option depends on your goals and overall oral health.
A personalised consultation helps determine the most appropriate pathway for you. At Brisbane Smiles, we take the time to listen, understand, and evaluate the best treatment outcomes personalised to you.
Discover a smile designed just for you. Call 3870 3333 or book online at bsmiles.au
#brisbanedentist #teethwhiteningbrisbane #cosmeticdentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Our Designer Veneers are hand-crafted in our on-site dental laboratory to suit your unique features. No off-the-shelf shapes, no guesswork.
Book your consult online, on our website bsmiles.au or call 3870 3333.
Every veneer is designed, refined and fitted with your smile in mind.
#brisbanesmiles #dveneers #porcelainveneers
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Cooler months are the perfect time to get your dental health sorted before the year gets busy again.
Book your check-up and clean now, on our website bsmiles.au or call 3870 3333.
#brisbanesmiles #wintercheckup #smilesofbrisbane
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Three at-home dental care mistakes we see often:
1. Brushing too hard (it wears down enamel, it doesn`t clean better)
2. Skipping the tongue (bacteria loves to hide here too)
3. Rinsing straight after brushing (it washes away the fluoride before it can work)
Small tweaks, better results. Any questions, ask us at your next visit.
Book your consult online, on our website bsmiles.au or call 3870 3333.
#brisbanesmiles #dentaltips #oralhealth
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
