Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Smile Makeover! 🌟🦷
For this patient, we created a custom treatment plan to restore and enhance their upper teeth. The result? 10 bespoke Porcelain Crowns, carefully crafted to improve both function and aesthetics.
These upper crowns were designed to provide a natural, balanced, and long-lasting smile. Each crown was custom-made in our in-house dental laboratory for precision and quality.
Book your complimentary consultation by visiting the link in our bio or by calling us on 3870 3333. 📲
Provider: Andrei Mihailescu
General Dentist (DEN0002177882)
#BrisbaneSmiles #SmileMakeover #porcelaincrowns
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Patient Loyalty Giveaway Winner! 🎉 Congratulations to our wonderful patient Shelley, who is taking home a brand new Weber BBQ just in time to sizzle up something special this Christmas 🎄🔥
Thank you to everyone who participated in our patient loyalty giveaway. We are so grateful for your ongoing trust and support, it truly means the world to our team.
Congratulations again, Shelley, and happy grilling! ✨
#brisbanesmiles #patientappreciation #weberbbq
Complimentary Dental Consultations are available now! 🌟
Whether you are curious about Smile Makeovers, Veneers, Dental Implants, TeethXpress, Invisalign, or a Second Opinion, our no-obligation consultations are the perfect opportunity to discover your personalised treatment options and get expert guidance.
Why choose Brisbane Smiles for a consultation?
✔️ 77 years of trusted care and expertise
✔️ Personalised consultations tailored to your goals
✔️ Advanced technology for exceptional results
✔️ A comfort-first approach every step of the way
Book your complimentary consultation today by visiting the link in our bio or by calling 3870 3333 📲
*View full T&Cs on our website. Offer valid until 31 March 2026.
#brisbanesmiles #brisbanedentist #complimentaryconsults #brisbaneveneers #brisbanedentalimplants
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Meet Paula, one of our local Oral Health Therapists and a valued member of the Brisbane Smiles family! 💙🦷
Proudly local and family-owned, Brisbane Smiles has been serving Toowong and Brisbane families for generations, and team members like Paula make all the difference. With years of experience in both public and private dental care, and a special passion for pediatric dentistry, Paula ensures every patient receives personalised, gentle care.
Whether it’s helping children feel confident in the chair, guiding families on preventive dental care, or bringing her community-focused experience to the practice, Paula embodies the heart of Brisbane Smiles - delivering care with expertise and a friendly smile every day ✨
#BrisbaneSmiles #ProudlyLocal #OralHealthTherapist #FamilyDentist #ToowongDentist #BrisbaneFamilies
Smile Makeover! 🌟🦷 For this patient, we completed a bespoke treatment plan to address worn, chipped, and weakened teeth. This comprehensive full-mouth restoration included 28 Porcelain Crowns and 2 Dental Implants, all carefully planned and custom-crafted in our in-house Dental Laboratory to restore both function and aesthetics.
At Brisbane Smiles, we ensure every treatment is tailored to your unique preferences and conditions. Book your complimentary consultation by visiting the link in our bio or by calling us on 3870 3333.
Provider: Andrei Mihailescu
General Dentist (DEN0002177882)
#BrisbaneSmiles #SmileMakeover #porcelaincrowns
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Have you seen us on your drive home lately? 🚗💙
If you have been driving around Brisbane recently, you might have seen the friendly Brisbane Smiles faces on billboards! Keep an eye out next time you are on the road – maybe you will spot a familiar smile! 😁
#brisbanesmiles #brisbanedentist #localdentist
Behind the Smile: 10 Porcelain Crowns in the making ✨
Take a look behind the scenes at our Brisbane Smiles in-house dental laboratory, where precision meets artistry. 🦷💎
For this patient’s Smile Makeover, our team hand-crafted 10 custom Porcelain Crowns, designed to restore weakened and discoloured teeth while perfectly matching their natural smile.
In the photo, you can see the custom mould created by our lab, which is the first step in crafting a smile tailored to the patient’s unique needs. Every Crown is carefully designed and crafted in-house, ensuring exceptional quality, fit and aesthetics.
At Brisbane Smiles, our in-house lab allows us to combine advanced technology with personalised craftsmanship, so every Smile Makeover is truly one-of-a-kind. ✨
To learn more about our custom dental restorations, visit the link in our bio or call us on 3870 3333.
#brisbanesmiles #bsmiles #onsitedentallab #brisbanedentallab
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
At Brisbane Smiles, we absolutely love seeing our patients’ smiles and being the ones to make you grin during your visit! 😁
We take pride in knowing our patients leave feeling valued and cared for. Thank you for trusting us with your dental care.
Your smiles truly make our day! 💙💐
#BrisbaneSmiles #Brisbanedentist #Generaldentist
⚠️ Results vary. All surgical procedures carry risks. Seek advice from a qualified health practitioner and seek a second opinion.
