Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Behind the scenes of a Brisbane Smiles content day with Dr Paul! 🎬✨
Capturing the level of artistry, precision, and care that goes into every smile transformation. Stay tuned for new videos soon!
#BrisbaneSmiles #BehindTheScenes #SmileTransformation
Give the Gift of a Bright Smile This Mother’s Day! 💐✨
This Mother’s Day, treat your mum to something truly special – a brighter, whiter smile! A professional teeth whitening treatment is a thoughtful way to show her how much you care, giving her a boost of confidence and a radiant smile that lasts.
Contact us today at 3870 3333 or via our website, link in bio ✨
#mothersday #brisbanesmiles #brisbanedentist #brisbaneteethwhitening
Brisbane Smiles will be closed this Labour Day, Monday 5th May. We’ll be back to our normal operating hours on Tuesday!
📞 Phone: 07 3870 3333
📧 Email: info@brisbanesmiles.com.au
Please call or email us - we’ll get back to you as soon as we can!
#brisbanesmiles #labourday
A complete smile transformation with 12 Upper and 12 Lower Porcelain Crowns. Designed for longevity, function, and a natural appearance.
Considering enhancing your smile? Book a FREE Smile Makeover Consultation appointment today via the link in our bio or call our team on 3870 3333 ✨
⚠️ Actual patient photo. Individual cases will vary. For all minor and major dental treatments, please seek the opinion of a dental professional before proceeding
#brisbanesmiles #beforeandafter #brisbanedentist #veneersbeforeandafter #porcelainveneers #smilemakeover
We recently enjoyed a beautiful afternoon together at our staff family picnic - celebrating our wins, sharing laughs, and taking time to connect outside the clinic. Grateful for our amazing team and their families!
Vintage Picnic Company
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Congratulations to our wonderful patient Lachlan, our Summer Prize Pack Referral Competition Winner! 🏖️ 🌞
Lachlan was all smiles collecting his Ultimate Beach Day Prize, valued at over $600! His prize included:
✨A Cool Cabana (Large) + Beach Mat
✨2 x Tommy Bahama Beach Chairs
✨1 x Sunnylife Pickleball Set
✨Plus a few extra goodies for the perfect day by the water!
We hope you enjoy many sunny, beach-filled days ahead, Lachlan!
A huge thank you to everyone who entered our Summer Referral Giveaway — and guess what? Our new prize is now live… A Weber BBQ is up for grabs!
To enter, simply refer your friends or family into the practice and you will automatically go in the draw. Good luck! 🔥
#brisbanesmiles #coolcabana #brisbanedentist #bestbrisbanedentist
We`re Hiring! 🦷 Brisbane Smiles is looking for a Dental Assistant to join our friendly, high-performing team.
If you are ready for a fresh start and a supportive environment, we would love to hear from you!
Apply Online Today! Careers link in bio ✨
#brisbanesmiles #brisbanedentist #hiringdentalassistant #brisbanejobs #brisbanehiring #brisbanecareers
The number one rule for success with Invisalign is simple: wear your trays consistently! If you take them out, they stop working. For Invisalign to be effective, it requires dedication and a genuine commitment to the process 💎
Invisalign is a great option for adults who want an aesthetic and hygienic solution, but it’s not something that can be forced upon you. If you are dedicated and excited about your treatment, Invisalign may deliver fast, effective results.
If you are unsure about staying committed, traditional braces might be a better choice. This is something we can discuss during your consultation.
Contact us today to book your appointment 3870 3333 or via our website, link in bio 🦷
#brisbanesmiles #invisalign #invisalignfaqs #invisalignbrisbane
