Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Meet the friendly faces that welcome and guide you at Brisbane Smiles! 😊
From the moment you walk in, you are in good hands! Led by Madonna, our Reception Team plays a vital role in creating a warm, calm, and supportive environment for every patient. From your first hello to helping you feel at ease, they are here to make every visit a positive one 💙
It is all part of our commitment to ensuring that dental excellence is always delivered with care.
We look forward to welcoming you and making your visit a positive one from start to finish. Contact us today by visiting the link in our bio, or by calling 3870 3333. ✨
#brisbanesmiles #brisbanedentist #generaldentistbrisbane
Smile Makeover 🎉This patient’s smile transformation included 8 Upper Porcelain Crowns, a Gum Lift on 3 teeth, and In-Chair Whitening, creating a brighter, fuller, and more balanced-looking smile. This smile was carefully crafted to enhance both function and aesthetics.
Porcelain Crowns are custom-crafted to restore the appearance and strength of teeth that are worn, discoloured, or damaged. Made in our in-house Dental Laboratory, each Crown is designed with precision to suit your unique smile.
We are currently offering Complimentary Consultations for Smile Makeovers, Veneers, Dental Implants, TeethXpress, Invisalign and Second Opinions.
Book your complimentary consultation by visiting the link in our bio, or by calling us on 3870 3333. 📲
*View full T&Cs on our website, link in bio. Offer valid until 31 March 2026.
Provider: Dr Graham McKay
General Dentist (DEN0001346655)
#smilemakeover #brisbanesmiles #PorcelainCrownsBrisbane
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
The Brisbane Smiles team is proud to be taking part in the 2026 International Women’s Day Fun Run 🌸 @womensdayfunrun
This year, we are running with the purpose to raise funds to support women impacted by breast cancer, and to stand beside them with strength, and hope.
Could you support this cause too? Your donation helps improve treatments and care for women diagnosed with breast cancer, while also providing vital support services.
Every dollar makes a difference. If you would like to donate, please click on the link in our bio to help us make a difference.
#iwdfunrun #brisbanesmiles #supportingbreastcancer #brisbanedentist
Such a memorable way to kick off the 2026 at our Brisbane Smiles Team Launch Party🌟🎉 We brought our team together to reflect and look ahead to set a strong foundation for an exciting year ahead, and of course, have a bit of fun!
Together, we participated in inspiring conversations and put a focus on exceptional care and meaningful patient relationships, as well as enjoying some silly games, a high-stakes treasure hunt, and a delicious potluck - the energy in the room was definitely something special!
Here’s to another year of transforming smiles, supporting one another, and making a positive impact, every single day 💙
#brisbanesmiles #smilesofbrisbane #teambonding #brisbanecareers #brisbanejobs #brisbanedentist
Celebrating 25 Incredible Years with Elissa at Brisbane Smiles! 🎉
This year, we are thrilled to celebrate Elissa’s 25th year at Brisbane Smiles! For a quarter of a century, Elissa has been leading our on-site Dental Laboratory with skill and dedication, bringing artistry to every smile she helps create.
As our “smile artist,” Elissa combines precision and creativity to craft exceptional restorations and designer Veneers that are truly one-of-a-kind. What makes her so special is her kind-hearted nature and the ability to inspire her team. She is an invaluable part of the Brisbane Smiles family.
We are so grateful for Elissa’s unwavering commitment, her incredible expertise, and the joy she brings to every smile she touches. Here’s to 25 amazing years and many more ahead of transforming smiles together! ✨
#BrisbaneSmiles #SmileArtist #DentalExcellence #TeamSpotlight #ToowongDentist
Build Relationships & Leave a Legacy in 2026 💙 What an amazing way to start the year at our Brisbane Smiles Team Launch Party! ✨
Our talented team came together to celebrate, connect, and set the tone for a year of excellence. The day was filled with inspiring talks, goal-setting, and discussions on how we will continue to deliver exceptional care, create meaningful connections, and leave a lasting impact through the smiles we transform.
Here`s to a year of creating happy and healthy smiles for all 😁
Little smiles deserve big care 🦷✨ A healthy mouth starts from the very first tooth, which is why early dental visits are one of the best gifts you can give your child. At Brisbane Smiles, our Children’s Dentistry team is dedicated to making every visit positive, gentle and fun!
From first dental visits for babies and toddlers, to six-monthly Check-ups as your child grows, we focus on building familiarity, trust and lifelong healthy habits. Our team monitors dental development, teeth and gum health, and provides tailored oral hygiene and dietary guidance, supporting your child at every stage.
We offer complete Children’s Dental care under one roof, including Check-ups, Cleans, X-Rays, Fissure Seals, Fillings and Extractions. Most importantly, we believe going to the Dentist should never feel scary, just fun! Many of our Dental Providers are parents too, and we take pride in creating a welcoming, fun environment where kids actually love coming to visit!
Watch the full video to learn how we care for little smiles at Brisbane Smiles 💙
📍 Toowong
📅 Book your child’s appointment today
🎉 And keep an eye out for our next Brisbane Smiles Kids Day: where dental visits become a magical adventure!
#BrisbaneSmiles #ChildrensDentistry #BrisbaneDentist #ToowongDentist #KidsDentist
Complimentary Dental Consultations: Discover your best options and get expert advice with no obligation! 💙
Curious about Smile Makeovers, Veneers, Dental Implants, TeethXpress, Invisalign, or just want a Second Opinion? Our complimentary consultations give you the chance to explore your options and get expert advice – all in a friendly, no-pressure setting.
Why choose Brisbane Smiles for a consultation?
✔️ 78 years of trusted care and expertise
✔️ Personalised consultations tailored to your goals
✔️ Advanced technology for exceptional results
✔️ A comfort-first approach every step of the way
Until the end of March only, enjoy complimentary consultations at Brisbane Smiles.
Spots are limited, book your complimentary consultation by visiting the link in our bio, or by calling us on 3870 3333 📲
*View full T&Cs on our website. Offer valid until 31 March 2026.
#brisbanesmiles #complimentaryconsultations #brisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
View full T&Cs on our website, link in bio. Offer valid until 31 March 2026.
