Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
ON THE BLOG: The Science Behind Smiling - Why It’s the Ultimate Valentine’s Gesture 💖😁
Valentine’s Day is all about love — whether it’s a romantic dinner, time with family and friends, or self-care. What’s one thing that makes every moment brighter? Your smile!
When you smile, your brain releases feel-good chemicals like endorphins and serotonin, reducing stress and boosting your mood. Even better? Smiles are contagious, helping you spread warmth and positivity to everyone around you.
🌟 A healthy, confident smile plays a big role in making meaningful connections. Fresh breath, healthy gums and bright teeth can boost your confidence in conversations and special moments. Whether you’re looking to refresh your smile with a Check-up and Clean or considering a Smile Makeover with Professional Teeth Whitening, Invisalign, or Porcelain Veneers, Brisbane Smiles is here to help.
This Valentine’s Day, treat yourself (or someone special!) to a smile that feels as good as it looks. Read more on our blog and book your next appointment today! 🦷✨ Link in bio.
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FREE CONSULTATIONS for Smile Makeovers, Second Opinions & Dental Implants in February 2025! ✨🦷
This February, Brisbane Smiles is offering Complimentary Consultations for a range of treatments! If you’re considering Cosmetic or Restorative treatment, now is the perfect time to explore your options.
With 77 years of exceptional care in Brisbane, we provide personalised treatments using the latest technology to ensure the best possible results. Our patients trust us, with 800+ 5-star reviews, to care for their smiles with precision and expertise.
📅 Don’t miss out - book your FREE Consultation today!
Visit the link in our bio or call us on 3870 3333 to schedule your appointment.
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What are TeethXpress – Full Dental Implants? 🦷😁
TeethXpress provides a fixed alternative to traditional Dentures by using Dental Implants to support a custom-made Porcelain-Zirconia Bridge. This treatment allows for the replacement of all teeth with the added comfort and security of a fixed solution.
With Brisbane Smile`s innovative resources of IV sedation and an onsite Dental Laboratory, temporary fixed teeth are placed on the same day as the Implant surgery. After the healing period, a final bridge is crafted from either Titanium and Resin or Zirconia for a durable result.
During your Dental Implant Consultation, our Dentist will take the time to assess whether this is the right treatment for you. They will also discuss any alternative options you may not have considered to ensure you are comfortable and fully informed before making a decision 🤝.
For February only, we are providing FREE Dental Implant Consultations - Book today via the link in our bio or call our team on 3870 3333.
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An Empowering Smile Transformation! ✨ "It’s exceeded my expectations. I can now smile – it’s been absolutely amazing. I didn’t realise how much of an impact it has had on my work... Now, I project confidence and happiness. It’s changed everything, to be honest."
For this incredible patient, after years of consideration, they took the leap with a bespoke Smile Makeover featuring 6 x Porcelain Crowns and minor Dental Fillings.
😁 The result? A natural, radiant smile that not only looks stunning but has transformed the way they feel about themselves. Because a smile is more than just teeth – it’s self-assurance, joy and the freedom to express yourself fully 💫
If you`ve been thinking about a Smile Makeover, now is the perfect time! For the month of February, we`re offering FREE Consultations for Smile Makeovers & Veneers. This is your opportunity to take the first step toward a more empowered and authentic you.
Limited spots available – book today! Link in bio.
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⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
Meet Elissa – Leader of Our Onsite Dental Laboratory 🦷🥼
At Brisbane Smiles, every new patient has the opportunity to visit our onsite Dental Laboratory and meet the team behind their smile transformation. Elissa, our highly experienced Lead Dental Technician, has been part of our team for 24 years and leads our Laboratory, ensuring the highest level of care and precision in every restoration.
Elissa personally meets with patients to discuss their treatment, explain the process and answer any questions - whether it’s about the details of the procedure or the advanced technology used in crafting their restorations. This week, she celebrated her 24th year being part of the Brisbane Smiles family! 💙
🌟 Having our Laboratory onsite is a proud point of difference at Brisbane Smiles - allowing seamless communication between the Dental and Lab teams, ensuring each patient’s expectations and concerns are understood before treatment begins. Whether you’re curious about the process or just want to see behind the scenes, we welcome you to experience the difference.
Book an appointment with us today via the link in our bio or call our team on 3870 3333.
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We understand that visiting the Dentist can sometimes feel overwhelming 💙 That’s why we focus on providing exceptional care with a gentle, personalised approach to make sure your experience is as comfortable as possible.
We’re here for you at every step of your journey, from the initial consultation to ongoing care, ensuring your needs are met with compassion and professionalism. Your comfort and well-being are our top priority.
Visit the link in our bio or call us on 3870 3333 to schedule your appointment.
#BrisbaneDentist #DentalCare #PatientCare #BestDentist
We believe that everyone deserves to smile confidently ✨ That`s why we are offering FREE Consultations for Smile Makeover & Veneers, Dental Implants and Second Opinion for the month of February!
At Brisbane Smiles, we are committed to creating smiles that last a lifetime. Here’s what makes us different to other practices:
✔️ Stunning, natural-looking results with our trusted Smile Design Process
✔️ Backed by 77 years of expertise and ethical care
✔️ Personalised, face-to-face consultations tailored to your needs
✔️ Cutting-edge technology and superior materials
✔️ A comfort-first experience every step of the way
✔️ 800+ 5-star reviews from our patients
During your Complimentary Consultation, explore the highest quality options alongside our experienced, trustworthy Dentists to enhance or restore your smile.
Take the first step toward the smile you’ve always dreamed of! Spots are limited 📞 Book your FREE Veneers Consultation today: Call 3870 3333 or Book Online via the link in bio.
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Dental Implants at Brisbane Smiles – Free Consultations in February 2025! 🦷✨
For the month of February, Brisbane Smiles is offering FREE consultations for Dental Implants! With over 77 years of exceptional care in Brisbane, we pride ourselves on providing personalised implant treatments tailored to your unique needs.
We use cutting-edge technology to ensure the best results, and with 800+ 5-star reviews, our patients trust us to restore their smiles with precision and care.
👉 Book your Free Dental implant consultation today and take the first step towards a confident, lasting smile.
Visit the link in our bio or call us on 3870 3333 to schedule your appointment.
