Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Have you booked your child into our upcoming Kids Day? We believe in making your child`s dentist visit fun with lots of fun filled activities designed to create a calm and rewarding environment.
Mark Monday, June 6th on your calendar. Call our friendly team today on 3870 3333 to book your child`s appointment.
#brisbanesmiles #childrensdentistry #toothfairy
Smile Makeover 🌟 This patient’s journey began with pre-restorative Invisalign treatment, followed by 7 Upper Porcelain Crowns and 1 Upper Porcelain Dental Bridge.
Aligning the teeth first allowed for conservative preparation and optimal positioning, while the Crowns and Bridge restored strength, aesthetics, and balance — delivering a seamless and functional smile transformation.
Book a Dental Makeover Consultation today and see how we can transform your smile!
#Brisbanesmiles #brisbanedentist #smilemakeover
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Introducing SmiLUXA.
A refined approach to smile design — arriving this June at Brisbane Smiles
Smile Artistry - Redefined.
#brisbanesmiles #smiluxa #smiledesign #digitaldentistry
Sunday smiles are the best kind of smiles 😄
#brisbanesmiles #reasonstosmile #itsSunday
Meet Brad, one of our Oral Health Therapists. Brad, a country boy at heart, is passionate about making dental visits a positive experience for everyone. After moving from his hometown of Chinchilla, Brad has worked in private practice, dedicating himself to periodontal care and creating a fun, enjoyable environment for children. He believes in providing a comfortable and informative experience for patients, empowering them with the knowledge and confidence to take care of their oral health.
To book your next clean or child`s check up with Brad, call our friendly team on 3870 3333 or visit us online.
#oralhealththerapist #brisbanesmiles #dentalhygiene
Brad McCormack
Oral Health Therapist
Qualifications: Bachelor of Oral Health
AHPRA Registration: DEN0001856964
We provide dental care for patients of all ages, with a focus on creating a calm and supportive experience.
For younger patients in particular, a positive early experience can help build long-term confidence around dental care.
Our next Children`s day is on Monday, July 6th. A fun, filled day designed to create smiles for our littlest of patients. Call 3870 3333 to book your child`s appointment.
#brisbanesmiles #checkupandcleans #childdentist #childrensdentistry #toothfairy
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Smile Makeover 💫 This patient’s transformation included 10 Upper Porcelain Crowns, with the bite carefully adjusted to improve facial proportions.
The Porcelain Crowns were custom-crafted in our in-house Dental Laboratory to enhance colour, shape, and symmetry, while restoring strength and function. By opening the bite, we not only improved the patient’s smile but also balanced facial aesthetics, giving a more harmonious and natural look.
Every Smile Makeover at Brisbane Smiles is tailored to the individual, combining advanced techniques and personalised planning.
To explore your options, book a Consultation by visiting the link in our bio or by calling our friendly team on 3870 3333. 💙
#brisbanesmiles #brisbanedentist #smilemakeover
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Your first visit at Brisbane Smiles is designed to feel clear, informative and comfortable from the moment you arrive.
We begin by understanding your concerns and goals, followed by a thorough assessment and discussion of potential options.
Our aim is to ensure you feel informed, supported and confident in the decisions you make about your care.
#brisbanesmiles #dentallab #smilesonly
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
