Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
New to Brisbane Smiles? We can`t wait to welcome you! 💙
From your very first appointment, our team strives to be a trusted dental provider for you and your family. That is why we focus on creating a warm and welcoming experience from the moment you arrive. Relax in our beautiful reception and let our team take care of you from the very first moment.
As a thank you for choosing us, you will receive a welcome pack from us! It is just a small token of our appreciation for trusting us with your smile 😁
To experience personalised and expert care, book your appointment via the link in our bio, or call our friendly team on 3870 3333.
#brisbanesmiles #brisbanedentist #newpatient #toowongdentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Smile Makeover with hand-crafted Porcelain Crowns ✨
This Smile Makeover included 6 Upper Anterior Zirconia Crowns, restoring balance, symmetry, and confidence.
Each Crown was custom-crafted in our onsite Dental Laboratory to suit the patient’s facial features and natural tooth structure, ensuring a seamless and refined result.
Provider: Dr Paul McKay
General Dentist (DEN0000958298)
Book a Dental Makeover Consultation today and find out how we can transform your smile!
#Brisbanesmiles #brisbanedentist #smilemakeover
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
The role of a Dental Hygienist 🦷 Our Dental Hygienists are an essential part of the Brisbane Smiles team. They don’t just clean teeth, they help you protect your smile and keep your mouth healthy for life.
Here are a few ways they can care for your smile:
✔ Provide professional teeth cleanings to remove plaque, tartar, and surface stains
✔ Monitor and support your gum health, catching issues early
✔ Give personalised advice on brushing, flossing, and at-home care
✔ Keep track of changes in your teeth and gums to maintain long-term oral health
✔ Tailored Teeth Whitening advice when requested
At Brisbane Smiles, our Dental Hygienists work closely with our Dentists to ensure your smile stays healthy. To experience personalised and expert care, book your appointment via the link in our bio, or call our friendly team on 3870 3333.
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Brisbane Smiles’ Commitment to the Rebuilding Smiles Program 💙 Our Principal Dentist, Dr Paul McKay, was recently interviewed by the @adadentalhealthfoundation on our participation in the program. Here are some moments from the interview 🔈
Q. What areas of Dentistry are you most passionate about, and what continues to drive your commitment to the profession?
A. “While I thoroughly enjoy all aspects of day-to-day Dentistry, I’m especially passionate about rehabilitative and reconstructive care, particularly for patients facing complex challenges who may have felt like there was no solution for them. Helping someone rebuild their smile can quite literally change their life. It’s about restoring confidence, improving function, and empowering people to engage more fully with their family, their work and socially. I’m also deeply committed to ongoing professional development, especially in Implant Dentistry. Advancements in full-arch and all-teeth-replacement technology are incredibly exciting, and they’re opening up more possibilities than ever before for patients with extensive dental needs.”
Q. In what ways has your team found professional fulfilment through their involvement in the Rebuilding Smiles Program?
A. “Our entire team at Brisbane Smiles has embraced the Rebuilding Smiles Program with genuine enthusiasm. I’m proud to say that all of our longstanding Dentists are actively involved and truly passionate about giving back. Many of our team members have shared how rewarding it is to care for patients who’ve come from difficult life circumstances or who may have missed out on Dental care earlier in life. Being part of their journey, helping to restore their health, confidence, and quality of life, is deeply fulfilling. It’s a program we are proud to support, and one that reflects our values as a practice.”
We are so grateful to have participated with the Rebuilding Smiles Program for the past 5 years, and look forward to many more to come 🤝
#brisbanesmiles #rebuildingsmiles #brisbanedentist #dentistinterview #ada
