Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
The Rebuilding Smiles Program 💙 Dr Karuna Khatri is honoured to contribute to the Rebuilding Smiles Program, an initiative by the @ADADentalHealthFoundation that provides vital dental care to patients affected by domestic and/or family violence.
Reflecting on her involvement, Dr Karuna shares: "Giving back through the Rebuilding Smiles Program is incredibly important to me. It`s a meaningful way to support members of our community who may not otherwise have access to the dental care they need. Restoring a smile can truly be life-changing, it can give someone the confidence to speak, to smile, and to regain essential function. That renewed confidence often flows into other areas of their life, whether it`s applying for a job, building relationships, or simply engaging more fully with the world around them."
At Brisbane Smiles, we are proud to support initiatives that create a lasting, positive impact on the community. Thank you, Dr Karuna, for your contribution to making a real difference!
#brisbanesmiles #rebuildingsmilesprogram #supportinitiatives
Dental Health Awareness Week: A Quality-First Approach to Veneers 💙 At Brisbane Smiles, we are committed to excellence, and that means continually investing in education, innovation, and craftsmanship. Not all Veneers are built to last, but ours are!
As we celebrate Dental Health Awareness Week, it is the perfect time to highlight the long-term benefits of quality dental care. Our Porcelain Veneers are crafted with exceptional precision and care in our state-of-the-art, in‑house Brisbane Dental Laboratory by experienced Laboratory Technicians. Using premium pressed Emax porcelain, we employ digital smile design combined with expert artistry to deliver a natural fit built to endure.
We are currently offering FREE Veneer Consultations until 30 September - contact us today to book your appointment 3870 3333 or visit the link in our bio to book your free consult. 🦷
#brisbanesmiles #porcelainveneers #qualityveneers #freeconsultation #Dentalhealthawarenessweek
Behind the Smiles: Advanced Ceramics Training 🎓🦷
Our talented Laboratory Technicians, Elissa and Rebecca, recently spent two days at the Ivoclar Academy Brisbane, learning from international instructor Hugo Hébert (all the way from Canada) in an advanced ceramics course focused on micro-layering techniques.
From mastering natural, efficient layering to refining shape, surface texture, and polishing, they are bringing next-level precision and artistry back to our in-house lab 💎
At Brisbane Smiles, we are always investing in the growth of our team and the quality of our work, because our patients deserve unparalleled results and beautifully natural smiles.
Well done, Elissa & Rebecca! ✨
#BrisbaneSmiles #DentalCeramics #IvoclarAcademy #SmileDesign
Congratulations to our wonderful patient, Dwayne, for receiving our patient loyalty giveaway! 💙🪥 Dwayne`s visit to Brisbane Smiles left him not only with a big smile, but also with a complimentary Oral-B Genius 9000 Electric Toothbrush to keep his smile sparkling clean ✨
We are so grateful for our incredible community of patients who inspire us to provide the #1 Dental Experience each and every day!
Happy International Friendship Day! 🌟
At Brisbane Smiles, we celebrate the connections that bring warmth and joy to our practice. Today is all about honouring the friendships that make our workplace vibrant and supportive, where every team member uplifts and inspires the next.
Here is how our team experiences friendship at Brisbane Smiles 💙 #internationalfriendshipday #friendshipday
Staff Member of the Month ⭐ Sarah!
This month, we are thrilled to celebrate Sarah for embodying our core value of `Team`: she champions collaboration, communication, and support to achieve shared goals and objectives!
She is always ready to jump in with enthusiasm and a smile, supporting teammates and lifting spirits.
Well done, Sarah, for being a team player who truly makes our practice shine. We appreciate everything you do! 💙
#BrisbaneSmiles #Teamwork #StaffSpotlight #DentalCare #BrisbaneDentist
Ready to Transform Your Smile?
Until September 30th, Brisbane Smiles invites you to a FREE Smile Makeover Consultation. Whether you are considering subtle enhancements or a complete transformation, our expert team is here to guide you. Explore your options with zero pressure and expert advice from our experienced team.
What We Offer:
✨ Personalised, face-to-face expert Consultations
✨ Over 950+ 5-star reviews backing our commitment
✨ Natural-looking results through our trusted Smile Design
Limited spots – offer ends 30th September 2025!
📞 Visit the link in our bio to book your complimentary consult or call 3870 3333.
#brisbanesmiles #brisbanedentist #freeconsults #brisbanesmilemakeovers
Looking to build your dream career in a passionate, innovative environment? 💫
At Brisbane Smiles, we are more than just a dental practice; we are a supportive team that values growth, collaboration, and delivering the #1 dental experience in Brisbane. 💙
We are currently hiring for a variety of roles. To check out our Careers page, head to the link in our bio and apply today!
#brisbanesmiles #careersdentistry #brisbanehiring #brisbanejobs
