Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
At Brisbane Smiles, treatment is approached with both aesthetics and long-term function in mind.
We take the time to understand your goals, assess your individual needs, and develop a plan that considers not just how your smile looks — but how it functions and feels over time.
It’s a comprehensive, considered approach to care.
#brisbanesmiles #complimentaryconsultsbrisbane #brisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Team Training Day with Practice Growth Institute! 💡🦷
Today our entire team came together for an inspirational day of learning with Morgan from the Practice Growth Institute, focused on first impressions, patient experience and comfort, because every role plays a part in delivering the very best Dental Experience 🌟 We are so proud of our team for showing up with commitment and a growth mindset.
We love supporting our team’s professional pathways and helping them get the most out of their careers: when our team grows, so does our care! @practicegrowthinstitute
#BrisbaneSmiles #TeamTraining #PracticeGrowth #StaffDevelopment
We had some very special visitors step into Brisbane Smiles recently! 🌟
We had the absolute pleasure of welcoming the parents of Australian sprinting star, Gout Gout. This beautiful connection started with a simple, heartfelt gesture from our bright and welcoming reception team member, Madonna. She wrote a card to Gout Gout’s brother, sharing just how proud our entire team is of Gout Gout’s remarkable achievements.
Hearing that her card found a proud place on their family fridge and that it led his parents to trust us with their smiles, truly warmed our hearts.
Building lasting relationships and providing compassionate, personalised care is at the heart of everything we do. Thank you for choosing Brisbane Smiles, we are incredibly honoured to look after your family! 💙✨
#brisbanesmiles #smilesofbrisbane
Please note that the Brisbane Smiles clinic will be closed tomorrow for a training day! 💙 ✨
We are always looking for ways to learn, grow, and continue providing the highest standard of dental care for our wonderful patients. We will be back open and ready to look after your smiles on Friday!
If you have a dental inquiry, please leave us a voicemail or send an email, and our team will get back to you as soon as we return. Thank you for your understanding!
