Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Curious about No-prep Veneers? 🦷
No-prep Porcelain Veneers are a minimally invasive option designed to enhance your smile while preserving your natural tooth structure. While No-prep Veneers offer a conservative, minimally invasive approach, they may not always be suitable for every patient.
Learn more in our latest blog whether this minimally invasive option could be suitable for you - link in bio
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⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
At Brisbane Smiles, we want every step of your dental treatment to feel clear and simple 💙 Our friendly Treatment Coordinators guide you through your personalised dental plan in plain language with no jargon and no pressure.
We work closely with our dentists to make sure you understand your options and offer flexible payment plans to make treatment affordable.
It is all about honest care, clear communication, and helping you feel comfortable and informed. It is our priority that you receive the dental care you need. 🦷✨
To experience personalised and expert care, book your appointment via the link in our bio, or call our friendly team on 3870 3333.
#brisbanedentist #brisbanesmiles #generaldentistbrisbane
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
This Australia Day, we are celebrating harmony, connection, and the strength of our diverse community.
May today be a reminder of the value of coming together, supporting one another, and appreciating the many cultures that shape our beautiful country.
#AustraliaDay #BrisbaneSmiles
Healthy habits for a healthy smile 🌟 Looking after your oral health starts with healthy habits. Brushing, flossing, and regular visits to your Dentist can prevent bigger issues and keep your smile strong and confident.
At Brisbane Smiles, we understand that everyone’s story is different. We focus on supporting people and delivering dental excellence with care, helping them achieve a healthy smile. 🦷💙
To experience personalised and expert care, book your appointment by visiting the link in our bio or by calling our friendly team on 3870 3333.
#brisbanesmiles #generaldentist #brisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Step into Brisbane Smiles and you will be greeted by Madonna, the bright, welcoming face of our reception team and a true embodiment of our value of ‘passion’. 💙✨
Madonna’s warm smile sets the tone for the Dental experience we are known for: compassionate, calming and designed entirely around you. From the moment you walk in, our dedicated reception and treatment coordination team are here to support you, answer your questions, guide you through each step, and make sure your entire experience feels effortless and personalised.
Our Google Reviews are filled with countless 5-star mentions of Madonna and our reception team, reflecting the care and genuine connection they bring to every visit. We want your dental appointment to feel like a moment of self-care, the way a luxury spa visit feels.
Visit Brisbane Smiles for a dental experience designed around you ✨ #brisbanesmiles #smilesofbrisbane
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Why choose professional whitening over store-bought products?
✅ A whiter, brighter-looking smile
✅ Experience up to 8 shades whiter teeth
✅ Choice between In-Clinic or Take-Home Teeth Whitening
✅ Treatment performed by professionals with results you can see and trust
Book your complimentary Teeth Whitening consultation today via the link in our bio, or call us on 3870 3333. ✨
#brisbanesmiles #teethwhitening #teethwhiteningbrisbane
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Summer dental care tips 🌞 Summer is full of fun, sun, and delicious treats, but it can also challenge your dental health. Our team is here with simple tips to help you maintain a bright, healthy smile no matter how busy the season gets.
🦷 Replace your toothbrush – If it is over 3 months old, it’s time for a fresh one.
💧 Stay hydrated – Hot weather can cause dry mouth, so drink plenty of water throughout the day.
🦷 Stick to your routine – Brush twice a day and floss daily, even if summer schedules get busy.
🍎 Choose tooth-friendly snacks – Fresh fruit, crunchy vegetables, and cheese help neutralise acids and keep teeth strong.
🥤 Rinse after sugary drinks – Soft drinks, juice, and sports drinks can be harsh on teeth.
🏐 Wear a mouthguard during sports – Summer is full of outdoor fun, so protect your teeth during active play.
To keep your teeth healthy this summer, be sure to book your appointment online through the link in our bio or by calling 3870 3333.
#brisbanesmiles #brisbanedentist #summerhealthtips
⚠️Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Missing Teeth? Step into the new year with a stronger, fuller smile ✨
If you are dealing with loose or missing teeth, wearing full or partial dentures, or finding it difficult to enjoy certain foods, now is the perfect time to explore your options!
At Brisbane Smiles, we offer a range of advanced solutions, including:
🦷 Dental Implants – A long-lasting, natural-looking option designed to replace teeth permanently. They function just like natural teeth, support porcelain crowns, and help maintain jawbone health.
🦷 TeethXpress® – A full-mouth or full-jaw implant solution that can provide a complete set of new, natural-looking teeth in a single appointment. Perfect for full-jaw or full-mouth restoration.
Every smile is unique, which is why discovering the right treatment for you is so important.
Book your complimentary Dental Implant or TeethXpress consultation today by visiting the link in our bio, or by calling 3870 3333 📲
*View full T&Cs on our website. Offer valid until 31 March 2026.
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
