Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
At Brisbane Smiles, every visit begins with a warm welcome! Our friendly team is dedicated to making you feel at home from the moment you walk through the door. With a smile and a genuine greeting, we ensure that your experience is comfortable and enjoyable.
Your smile matters to us, and we’re here to make every visit a positive one! 😊
Contact us today to book your appointment 3870 3333 or via the link in our bio 🦷
#BrisbaneSmiles #Dentist #BrisbaneDentist #Brisbane
At Brisbane Smiles, your comfort is our top priority! That’s why we offer a Comfort Menu designed to enhance your experience during every visit.
From cozy blankets and soothing music to options for relaxation, we create a calming environment tailored just for you.
Enjoy your treatment with peace of mind knowing we’re here to make your experience as comfortable as possible! 💙
Book your appointment today via the link in our bio or call our team on 3870 3333 ✨
#BrisbaneSmiles #ComfortMenu #BrisbaneDentist #Dentist
Our Porcelain Veneers process combines skilled craftsmanship with advanced technology.
Many Veneers are crafted by hand to achieve the exact shape and details for each patient. Digital technology ensures that each design is precisely replicated, while our technicians add individualised touches, making every veneer truly unique.
At Brisbane Smiles, your smile is crafted with precision and a personal touch!
Book your appointment today via the link in our bio or call our team on 3870 3333 ✨
#BrisbaneSmiles #PorcelainVeneers #Dentist #BrisbaneDentist
Time to Shine! ✨
Get your Zoom professional Teeth Whitening done at Brisbane Smiles by December 1, 2024, and enjoy a complimentary Philips Sonicare Power Toothbrush!
Call us on 3870 3333 or head to our website to book - link in bio! 🦷
#BrisbaneSmiles #TeethWhitening #PhilipsSonicare #BrisbaneDentist #Teeth #Dentist
A gummy smile is a common aesthetic concern that can make some people feel self-conscious. But the good news? It’s easily treatable with safe and effective dental solutions 🦷✨
At Brisbane Smiles, our expert team offers treatments to reshape your gum line, giving you a balanced, confident smile. Ready to explore your options? Book a consultation online 24/7 via the link in our bio or call us on 07 3870 3333 📞
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
#gummysmile #brisbanesmiles #smilemakeover #aestheticdentistry #brisbanedentist
Step into our in-house dental lab, where advanced technology meets expert craftsmanship! From precise digital imaging to state-of-the-art tools, our lab allows us to create high-quality, custom dental solutions right here at Brisbane Smiles.
Every smile we design is a blend of precision, innovation, and a personal touch. 🦷
Contact us today at 3870 3333 or via the link in our bio ✨
#BrisbaneSmiles
With over 35 years of experience, Dr. Karuna Khatri brings a wealth of knowledge and dedication to every patient she sees. After graduating from the University of London, Dr. Karuna went on to establish and run a respected dental practice in Brisbane’s CBD for many years. Today, she continues to provide compassionate, patient-centred care with the same expertise and commitment.
Contact us today to book your appointment 3870 3333 or via our website linked in bio 🦷
#DrKarunaKhatri #BrisbaneDentist
At Brisbane Smiles, your comfort is our priority from the moment you step through the door. You’ll always be greeted with a warm smile and welcomed into a quiet, cozy waiting area designed for your relaxation. Here, we want you to feel at ease every step of the way. 💙
Book your appointment today via the link in our or call our team on 3870 3333 ✨
#BrisbaneSmiles #Dentist #BrisbaneDentist #Brisbane
