Patient Experience Coordinator Position
We’re searching for an enthusiastic Patient Experience Coordinator who’s great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?
The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong
Who We’re Looking For
We’re searching for a Patient Experience Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person
Requirements:
- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
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New to Brisbane Smiles? Discover how we deliver the #1 Dental Experience 💙💫
We are dedicated to making every visit a positive one. Our friendly team is here to support and care for you, assisting you in feeling at ease. We are committed to delivering exceptional Dental care along with clear, compassionate communication every step of the way.
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This patient’s Smile Makeover included 13 Upper Porcelain Crowns and a 4-Unit Lower Dental Bridge, carefully designed to restore harmony, function and aesthetics.
Every detail of this transformation was tailored to suit the patient’s unique features and preferences.
Considering a Smile Makeover? Our expert team is here to guide you through every step. Book a FREE Consultation via the link in bio today 🌟 Complimentary Consultations only valid until September 30!
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⚠️ Actual patient photo showing the outcome of treatment at Brisbane Smiles, photo shared with consent. Individual results vary and depend on dental conditions. Images have not been edited or altered. Outcomes shown do not guarantee the same result for every patient. Please seek the advice of a qualified healthcare professional before proceeding. All minor and major dental treatments have risks, visit our website for more information www.bsmiles.online
Discover Comfort at Brisbane Smiles 💙 Every detail of your visit is tailored to your needs because we believe that your dental journey should be as unique as your smile!
Our Comfort Menu offers options to help you feel relaxed during your visit. From your choice of entertainment to cosy blankets and soothing music, we create a calming environment tailored just for you. We are here to make your experience as pleasant as possible!
Book your appointment today via the link in our bio or call our team on 3870 3333 ✨
#BrisbaneSmiles #ComfortMenu #BrisbaneDentist
We are gearing up for another exciting Kids Day at Brisbane Smiles! 🎉 Mark your calendars for October 3rd. It is going to be a day full of fun, laughter, and learning all about healthy smiles 🦷
Here`s what you can expect at our Kids Day:
🧚 Gentle and educational Check-Up and Clean appointments
🖌️ Fun activities and prizes to keep your little one entertained
✅ A hassle-free Dental Visit that`s actually fun!
For this day only:
- Children 10 years & under: Covered by Health Fund Rebate or just $50 if not covered by a Health Fund or CDBS
- Children 10+: Special discounted children`s rates apply
Limited spots are available - contact us today at 3870 3333 or visit the link in our bio ✨
#BrisbaneSmiles #KidsDay #ChildrensDentistry
We Are Hiring! ✨📣 For 2 Roles: Dental Receptionist & Dental Communications. Could you be our next superstar team member?
✨About the Dental Receptionist Role:
You’ll be responsible for coordinating patient treatment; ensuring their care is well-organised, fully informed, and always centred around their needs. You will play an important part in delivering the incredible patient experiences that Brisbane Smiles is known for. If you’re passionate about patient care and thrive in a supportive, high-performing team, we’d love to hear from you!
✨About the Dental Communications Role:
You’ll be the first point of contact for new and existing patients, managing incoming calls, emails and enquiries. You will help every patient feel supported on their dental journey! If you’re an excellent communicator who thrives in a team environment, we’d love to hear from you!
Apply now via our Careers page, link in bio!
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Combining Artistry and Technology at Brisbane Smiles 💫
With an on-site Dental Laboratory, we are able to blend cutting-edge technology with expert craftsmanship to deliver truly personalised results. Our treatments are tailored for quality, precision, and a natural look 💎
At Brisbane Smiles, our team is passionate about providing exceptional care and the #1 Dental Experience.
We are currently offering a range of Complimentary Consultations until 30 September - contact us today or visit the link in our bio! T&Cs on our website.
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Free Consultations for Smile Makeovers, Veneers, Dental Implants & Second Opinions until September 30th! 🌟
If you are looking to explore your best tailored treatment options, now is the perfect time to get expert advice – with no obligation.
Why choose Brisbane Smiles for a Consultation?
✔️ 77 years of trusted care and expertise
✔️ Personalised consultations tailored to your goals
✔️ Advanced technology for exceptional results
✔️ A comfort-first approach every step of the way
✔️ 1000+ 5-star reviews
Book your free appointment today and take the first step.
Visit the link in our bio or call us on 3870 3333 to schedule your consultation 📲 Offer valid until 30 September 2025.
*View full T&Cs on our website, link in bio. Offer valid until 30 September 2025.
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Passion for Dentistry 💫 In this video, Dr Tara shares her passion for Veneers, Teeth Alignment, and General Dentistry.
At Brisbane Smiles, our providers are passionate about combining exceptional care with personalised treatments, from creating natural-looking Veneers to helping patients achieve healthy, long-lasting smiles.
At Brisbane Smiles, we are committed to delivering the #1 Dental Experience for our patients. 💙
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