Patient Experience Coordinator Position
We’re searching for an enthusiastic Patient Experience Coordinator who’s great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?
The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong
Who We’re Looking For
We’re searching for a Patient Experience Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person
Requirements:
- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Sunshine, smiles and a whole lot of fun! ☀️📸 Our Brisbane Smiles team recently came together for a gorgeous afternoon picnic with our families, celebrating our shared wins, strengthening our connection, and soaking up the moments that matter most beyond the clinic.
Grateful for the amazing people who make our team so special, and for the beautiful setup by @vintagepicniccompany that made the day feel extra magical! ✨
#BrisbaneSmiles #VintagePicnicCompany #TeamCulture #SmilesAllRound
Behind the scenes of a Brisbane Smiles content day with Dr Paul! 🎬✨
Capturing the level of artistry, precision, and care that goes into every smile transformation. Stay tuned for new videos soon!
#BrisbaneSmiles #BehindTheScenes #SmileTransformation
Give the Gift of a Bright Smile This Mother’s Day! 💐✨
This Mother’s Day, treat your mum to something truly special – a brighter, whiter smile! A professional teeth whitening treatment is a thoughtful way to show her how much you care, giving her a boost of confidence and a radiant smile that lasts.
Contact us today at 3870 3333 or via our website, link in bio ✨
#mothersday #brisbanesmiles #brisbanedentist #brisbaneteethwhitening
Brisbane Smiles will be closed this Labour Day, Monday 5th May. We’ll be back to our normal operating hours on Tuesday!
📞 Phone: 07 3870 3333
📧 Email: info@brisbanesmiles.com.au
Please call or email us - we’ll get back to you as soon as we can!
#brisbanesmiles #labourday
A complete smile transformation with 12 Upper and 12 Lower Porcelain Crowns. Designed for longevity, function, and a natural appearance.
Considering enhancing your smile? Book a FREE Smile Makeover Consultation appointment today via the link in our bio or call our team on 3870 3333 ✨
⚠️ Actual patient photo. Individual cases will vary. For all minor and major dental treatments, please seek the opinion of a dental professional before proceeding
#brisbanesmiles #beforeandafter #brisbanedentist #veneersbeforeandafter #porcelainveneers #smilemakeover
We recently enjoyed a beautiful afternoon together at our staff family picnic - celebrating our wins, sharing laughs, and taking time to connect outside the clinic. Grateful for our amazing team and their families!
Dreamy set-up by @vintagepicniccompany
#brisbanesmiles #vintagepicniccompany
Congratulations to our wonderful patient Lachlan, our Summer Prize Pack Patient Competition Winner! 🏖️ 🌞
Lachlan was all smiles collecting his Ultimate Beach Day Prize! His prize included:
✨A Cool Cabana (Large) + Beach Mat
✨2 x Tommy Bahama Beach Chairs
✨1 x Sunnylife Pickleball Set
✨Plus a few extra goodies for the perfect day by the water!
We hope you enjoy many sunny, beach-filled days ahead, Lachlan!
A huge thank you to everyone who entered our Summer Giveaway — stay tuned for more fun promotions in the future!
#brisbanesmiles #coolcabana #brisbanedentist #bestbrisbanedentist
We`re Hiring! 🦷 Brisbane Smiles is looking for a Dental Assistant to join our friendly, high-performing team.
If you are ready for a fresh start and a supportive environment, we would love to hear from you!
Apply Online Today! Careers link in bio ✨
#brisbanesmiles #brisbanedentist #hiringdentalassistant #brisbanejobs #brisbanehiring #brisbanecareers
