Patient Experience Coordinator Position
We’re searching for an enthusiastic Patient Experience Coordinator who’s great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?
The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong
Who We’re Looking For
We’re searching for a Patient Experience Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person
Requirements:
- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
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Our Porcelain Veneers process combines skilled craftsmanship with advanced technology.
Many Veneers are crafted by hand to achieve the exact shape and details for each patient. Digital technology ensures that each design is precisely replicated, while our technicians add individualised touches, making every veneer truly unique.
At Brisbane Smiles, your smile is crafted with precision and a personal touch!
Book your appointment today via the link in our bio or call our team on 3870 3333 ✨
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Time to Shine! ✨
Get your Zoom professional Teeth Whitening done at Brisbane Smiles by December 1, 2024, and enjoy a complimentary Philips Sonicare Power Toothbrush!
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A gummy smile is a common aesthetic concern that can make some people feel self-conscious. But the good news? It’s easily treatable with safe and effective dental solutions 🦷✨
At Brisbane Smiles, our expert team offers treatments to reshape your gum line, giving you a balanced, confident smile. Ready to explore your options? Book a consultation online 24/7 via the link in our bio or call us on 07 3870 3333 📞
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
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Step into our in-house dental lab, where advanced technology meets expert craftsmanship! From precise digital imaging to state-of-the-art tools, our lab allows us to create high-quality, custom dental solutions right here at Brisbane Smiles.
Every smile we design is a blend of precision, innovation, and a personal touch. 🦷
Contact us today at 3870 3333 or via the link in our bio ✨
#BrisbaneSmiles
With over 35 years of experience, Dr. Karuna Khatri brings a wealth of knowledge and dedication to every patient she sees. After graduating from the University of London, Dr. Karuna went on to establish and run a respected dental practice in Brisbane’s CBD for many years. Today, she continues to provide compassionate, patient-centred care with the same expertise and commitment.
Contact us today to book your appointment 3870 3333 or via our website linked in bio 🦷
#DrKarunaKhatri #BrisbaneDentist
At Brisbane Smiles, your comfort is our priority from the moment you step through the door. You’ll always be greeted with a warm smile and welcomed into a quiet, cozy waiting area designed for your relaxation. Here, we want you to feel at ease every step of the way. 💙
Book your appointment today via the link in our or call our team on 3870 3333 ✨
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Get a brighter smile in just one visit with our In-Office Zoom Teeth Whitening! ✨
Using advanced blue LED light technology, Brisbane Smiles offers fast, professional results that can make your smile up to 8 shades whiter in as little as two hours.
Book your appointment today via the link in our bio or call our team on 3870 3333 🦷
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Happy Halloween from all of us at Brisbane Smiles! 🎃
Remember, while you enjoy those sweet treats, don’t forget to take care of your teeth! 🦷 Have a spook-tacular day filled with fun and smiles!
Book your appointment today via the link in our bio or call our team on 3870 3333 ✨
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