Patient Experience Coordinator Position
We’re searching for an enthusiastic Patient Experience Coordinator who’s great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?
The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong
Who We’re Looking For
We’re searching for a Patient Experience Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person
Requirements:
- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
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The practice is closed from 3pm today 📣 The team is spending the afternoon bonding together with fun activities and gearing up for an incredible 2025 ✨
If you do have an emergency, please send us an email on info@brisbanesmiles.com.au We will check these as soon as we re-open tomorrow morning on the 21st of January.
OFFER EXTENDED: NOW UNTIL THE END OF FEBRUARY! 🎉
2025 is the year to LOVE your smile ✨Now you have more time to take advantage of FREE Smile Makeover & Veneers, Dental Implants and Second Opinion Consultations at Brisbane’s leading Dental practice.
At Brisbane Smiles, we are committed to creating smiles that last a lifetime. Here’s what makes us different:
✔️ Stunning, natural-looking results with our trusted Smile Design Process
✔️ Backed by 77 years of expertise and ethical care
✔️ Personalised, face-to-face consultations tailored to your needs
✔️ Cutting-edge technology and superior materials
✔️ A comfort-first experience every step of the way
Take the first step toward the smile you’ve always dreamed of! Spots are limited — don’t wait!
📞 Book your FREE Veneers Consultation today: Call 3870 3333 or Book Online via the link in bio.
#SmileTransformation #BrisbaneSmiles #LoveYourSmile #CosmeticDentistry #SmileMakeover
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
A Smile Makeover that restored this patient`s confidence to laugh, smile, and enjoy taking photos again ✨
Before treatment, this patient always covered up her smile. She hoped that a Smile Makeover would "change the way I present myself — I`m always trying not to laugh or smile, always covering my mouth."
After treatment, she said she is "more confident, I talk freely without stopping or covering my mouth, which has made a big change. Photos are a big one, I could never take them before. Everyone has noticed this change!"
This customised Smile Transformation included Zoom Teeth Whitening, 7 Porcelain Crowns, 1 Porcelain Bridge, and Porcelain Fillings - giving her a smile that radiates confidence and joy in every moment, especially in photos! 📸
#smilemakeover #brisbanesmiles #beforeandafter #porcelaincrowns #dentalmakeover #brisbanedentist #porcelainbridge #teethwhitening
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
Dr Karuna’s passion for Cosmetic Dentistry and Implantology is at the heart of every life-changing smile she creates. Her precision and care help patients feel confident in their journey to their dream smile. ✨
Start 2025 with a smile transformation! This January, Brisbane Smiles is offering FREE Consultation Appointments for Smile Makeover & Veneers, Dental Implants and Second Opinions.
Why choose Brisbane Smiles?
🦷 Over 77 years of trusted experience in creating beautiful smiles
🦷 Tailored treatments designed to suit your goals and lifestyle
🦷 Advanced materials and technology for stunning, long-lasting results
🦷 A caring team focused on your comfort and satisfaction
Appointments are filling quickly - don’t miss out. Contact us today to book your appointment 3870 3333 or via the link in our bio!
#BrisbaneSmiles #FreeConsults #BrisbaneDentist
Keep your smile healthy and bright this summer with these simple tips! 🌞🦷
🪥 Pack your dental essentials: don’t forget your toothbrush, floss, and travel-sized toothpaste for holidays.
💧 Stay hydrated: water is your best friend for fresh breath and a healthy mouth.
🧊 Avoid chewing ice: it may cool you down but can chip or crack teeth.
🧃 Cut back on sugary drinks: swap them for water to protect your teeth from decay.
Start the year off with a healthy smile - book your dental check-up today! Call us at 3870 3333 or book online via the link in our bio. ✨
Before the school holidays end, book your child’s Dental Check-up & Clean! 🦷✨ It’s the perfect time to keep their smile healthy and ready for the new term, all without the school-day rush.
Secure your spot today - - call us at 3870 3333 or book online via the link in our bio!
#BrisbaneSmiles
New Year Special: Complimentary Dental Implant Consultations! 🎉Are you ready to restore your smile and confidence in 2025? For January ONLY, Brisbane Smiles is offering FREE consultations to explore life-changing Smile Makeover & Veneers, Second Opinion and Dental Implant options.
Here’s why Brisbane Smiles is the trusted choice:
🌟 Decades of dental expertise in Cosmetic, Implant & General Dentistry
🌟 High-quality, long-lasting treatments customised to you
🌟 Natural aesthetics designed just for you
🌟 Comfortable and personalised care
🌟 800+ 5-star reviews!
Take advantage of this limited-time opportunity, as appointments are booking fast! 📞 Call 3870 3333 or book online to secure your spot today.
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
#BrisbaneDentist #BrisbaneVeneers #BrisbaneDentistry #SmilesOfBrisbane
Transform your confidence and rediscover your best smile with our Complimentary Veneer Consultations for this January ONLY! 💎
✨ Customised Designer Veneers tailored to your unique features and desires.
✨ 4-Step Smile Process ensures no surprises — just results you will love.
✨ Boost your confidence to shine in photos and every social setting.
✨ Veneers hand-crafted in our in-house Dental Laboratory by experienced Ceramicists, always Australian-made
✨ Supported by Brisbane’s most trusted dental team for 77 years.
Take the first step towards rediscovering your smile! This exclusive offer ends 31 January or until booked out. It’s a New Year towards a confident, radiant new you!
📞 Book a FREE consultation today: 3870 3333 or via the link in bio.
#DVeneers #SmileMakeover #BrisbaneSmiles #NewSmileNewYou
⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
