Receptionist Communications Position
We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?
Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.
Role Details
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Assess and respond to emails and socials
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters
Who We’re Looking For
We’re searching for a Communications Receptionist who:
- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment
Requirements: Higher School Certificate
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
What a magical Monday we had at our Christmas Kids Day! ✨🎄
From gentle Dental Health Check-Ups to crafting Christmas ornaments and sending letters to Santa, the smiles were endless! 😄 A huge thank you to all the little ones and families who joined us — it’s always a joy to make the Dentist a fun, safe and educational experience for kids. 💕🦷
Save the date! Our next Kids Day is happening on Thursday the 10th April 2025. Don’t miss out on another day of fun and healthy smiles! 🌟
📲 Book online or call us on 3870 3333 today to secure your spot.
#BrisbaneSmiles #KidsDayFun #HealthySmiles #BrisbaneDentist #FamilyDentist
Celebrating 22 years of excellence with Dr Paul McKay! 🎉✨
This week, we are thrilled to celebrate Dr Paul McKay’s incredible 22-year journey at Brisbane Smiles! As our Principal Dentist, Director and CEO, Dr Paul has been the cornerstone of our practice, transforming countless smiles and setting the bar for innovative, patient-focused care.
With expertise in Aesthetic Smile Makeovers, Rehabilitative Dentistry, Dental Implant Surgery and Prosthetics, Dr Paul’s dedication to his craft, and his patients, knows no bounds. He continuously pursues advanced education both nationally and internationally to ensure Brisbane Smiles stays at the forefront of Dentistry.
We are so grateful for Dr Paul’s unwavering leadership, skills and passion. Thank you for 22 years of championing our team and delivering life-changing results for our patients. Here’s to many more years of brighter smiles under your care! ✨🦷
#BrisbaneSmiles #DrPaulMcKay #PatientCare #DentalInnovation #BestDentist
At Brisbane Smiles, our in-house Dental Laboratory is where precision meets innovation 🦷
Our talented Dental Technicians work closely with the team to create custom restorations, ensuring exceptional quality and attention to detail for every patient.
With access to the latest technology, they’re always learning and refining their skills to stay ahead in the field. This commitment to growth means your smile benefits from the best techniques and materials available.
From Crowns to Designer Veneers, everything is crafted with care - right here in our lab. It`s personalised Dentistry at its finest!
Contact us today to book your appointment 3870 3333 or via our website - Link in Bio 🦷
#BrisbaneSmiles #Dentist #BrisbaneDentist #DentalLab
When your Dentist says you need a filling, it’s not for cosmetic reasons - it’s to treat a cavity and stop it from getting worse. Delaying treatment can lead to bigger problems, so the sooner it’s taken care of, the better for your oral health.
Book your appointment today via the link in our bio or call our team on 3870 3333 ✨
#brisbanesmiles #dentist #brisbanedentist #brisbane #dentalfilling #cavities
NEXT MONDAY: Kids Day is back at Brisbane Smiles! 🎉
Join us on Monday 16 December for a day filled with fun, education, and smiles! 🦷✨ We’re turning Dental visits into an exciting adventure, helping kids build healthy oral habits in a friendly and interactive way.
- Ages 10 & under: Health Fund Rebate Only, CDBS, or just $50 with no Health Fund
- Over 10? Special children’s rates apply!
Don’t miss this perfect school holiday activity to kickstart your little one’s journey to lifelong oral health. Book now to secure your spot - our books are filling up quickly! 📅
#KidsDay #ChildrensDentistry #BrisbaneSmiles #SmilesOfBrisbane
At Brisbane Smiles, our in-house Laboratory is where artistry meets innovation! 🔬
Our skilled technicians are dedicated to crafting high-quality dental solutions, utilising advanced technology to ensure precision in every detail. Their expertise and passion for their craft play a vital role in creating beautiful, customised results for our lovely patients. ✨
Contact us today to book your appointment 3870 3333 or via our website - Link in Bio 🦷
#BrisbaneSmiles #Laboratory #Dentist
How often should you visit the Dentist? We recommend coming in every 6 months for a check-up and clean! 🦷 Regular visits help catch any potential issues early and keep your teeth and gums in top shape. Prevention is key to maintaining a healthy, confident smile!
Booking your next appointment is easy - just give us a call at 3870 3333 or visit the link in our bio. We’re here to help keep your smile shining! ✨
#BrisbaneDentist #Dentist #Brisbane #Dental #BrisbaneSmiles
Making Every Visit a Positive One! 🦷
We’re here to make your dental experience comfortable and enjoyable, with a team dedicated to helping you feel great about your smile. Nothing makes us happier than seeing you leave with a smile on your face!
Book your next appointment at 3870 3333 or via the link in our bio!
#BrisbaneSmiles #PatientCare #BrisbaneDentist #Dentist
